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Daily rate is based on 24 hours; there is a 30 minute grace period for return, after 30 minutes late, hourly charges may apply. After 120 minutes late, a full-day late charge will be applied.

Minimum rental is 1 day.

Once we receive your online reservation request, we will process it and send you a reservation confirmation letter, Please provide valid information as we might have to contact you to finalize the booking if you did not leave your credit card information for deposit to secure the rental car.

Please note that we will charge a deposit to secure the car for your reservation, customer can provide their credit card information online or phone-in to our office. Customer need to make sure to bring and present that credit card at time of rental, a different method of payment can be used at time of rental but the credit card used for reservation must be present as well.

If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. Mr. Rent-A-Car will not be responsible for any canceled reservations.

You must contact the rental office to inform of the delay if the delay will be greater then 2 hours prior to the scheduled arrival time in order for the car to be held. Every effort will be made to accommodate based on fleet availability. However during the peak seasons, any uninformed delays beyond 30 mins will be considered a “No-show” and Mr. Rent A Car reserves all the right to release the reservation for next customer. Cost of upgrading to other size of vehicles will be borne by customers. Mr. Rent A Car cannot be held responsible for upgrading vehicle during unavailability of the reserved vehcile type due to uninformed delayed arrivals.

Please note that during peak season, once we confirm and hold the car for your reservation, if for any reason the delay occurred , the delayed pickup time will be arranged but the return time will stay the same as the original reserved return time. Any overage return during peak season will result on a penalty and extra daily rate will apply instead of a normal rental daily rate.

To extend a rental from your originally scheduled return time, you must contact your rental location. A service fee of $20.00 will apply and your original per-day rental rate may change.

For YVR arrival customer, Please call 604-303-0063 when you are in the baggage claim area, after contact us, you can proceed to the designated pickup location await for the pick up service. For the pick up locations on domestic and international, please refer to our online link for video demo.

For all other rental except Airport location rental, shuttle service is available per-arranged. An surcharge may apply to distance within 10 KM. from our rental office. Please phone the local rental office to arrange for the pick up service if needed.

Rental Conditions and Reuqiements

A valid government issued Drivers license is required at the time of rental, we only accept original documents and no photo copy will be accepted. If an international driving permit is used, the original drivers license must accompany the permit for the rental.

In some cases when license does not contain a photograph such as a temporary license, another piece of government issued photo ID will be needed.

Customer will need a major credit card in their own name at the time of the rental. Although customer can choose to pay their rental in a different way, a credit card is required to do an authorization hold, and that will act as a SECURITY HOLD for the rental. Authorization hold is not a payment, but customer must have the equivalent credit amount available at the time of rental. (see below)

Economy to Full-size : $500 for age 25 and over, $1000 for age 21 to not yet 25,

SUVs, Premium or Mini Vans, Pick-up truck, 6 seats and up : $1000 for age 25 and over,

Luxury & Sport cars : $2500 for age 25 and over, due to luxury class difference, please call for under age rental

Acceptable Major Credit Card for authorization hold is limited to VISA, MASTERCARD, and AMERICAN EXPRESS ,with renter’s name on it. WE DO NOT accept any prepay credit card, debit VISA or debit MASTERCARD or UNION PAY for authorization hold.

In Canada Liability or Property Accident Insurance and Collision Insurance is required on all vehicles. Customer can bring their own car rental insurance or purchase an Damage Waiver(ODW) from us. Customer bringing their own insurance is subject to a plate usage and insurance transfer administration fee. Customer using their own rental insurance needs to bring us the original written policy paper as we need to obtain a copy of the said policy. Daily, Weekly, and Monthly rates quoted on the reservation page does not include insurance.

For rentals 90 calendar days and over , it’s considered as a short term leasing. It is subject to purchase at lease the minimum basic insurance package from Mr. Rent A Car as no other insurance will be valid for this kind of rental, that includes any rental or substitute vehicle insurance or the credit card insurance.

The age of majority to rent a car is 25. Person age 19 to but not complete 25 can rent car as well but an underage surcharge will apply.

A class 5 BC license or equivalent is required for car rental. If renter hold a BC class 7 or equivalent license, he or she might rent the car with a new driver surcharge. For conditions to rent and operate any passenger vehicles over 10 seating spaces, renter must be over 25 years of age and carry a minimum of a class 4 BC license or equivalent, this includes any additional drivers who will be operation the above said vehicles. **Driver with a learner’s license class L does not qualify to rent and/or operate any type of rental vehicles.

Payment in full is required at the time of rental.

Acceptable payment method includes VISA, MASTERCARD, AMERICAN EXPRESS, DEBIT , WE CHAT PAY, AND CASH.

Additional drivers must meet all qualifications as the primary driver in regards to age, and license requirements. The person operating the rental car beside the renter must add their names to the contract. Additional driver/s fee might apply.

For Non-Local/Airport Customers, unlimited Kilometers may be available only when the rental vehicle remains within the province of the rental location. If the rental vehicle is traveling outside of the province of rental location, mileage will be limited to 200 km per day, 1400 km per week, or 3000 km per month with an additional $0.25 per kilometer for excess kilometers. Unlimited mileage is not available to local customers. Local customers are restricted to 200 km per day. For non-standard vehicle rentals such as Vans and Luxury Cars , kilometer restrictions will apply per category. Contact us for specific details for these vehicle types. Additional charges will apply for out of province or cross border travel and must be approved before rental is taken.

Canada and USA allowed only with written permission from the Mr Rent A Car Office. Traveling outside of the province of the original rental location will incur additional charges.

Certain geographical restrictions may still apply. Vehicles taken outside of the province or bordering province or state without our written permission will receive 100 kilometers per day and a charge of 0.25CAD per each additional kilometer. Vehicles are not permitted to travel into Alaska, the Yukon, the North West Territories, Nunavut or Mexico.

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

No pets are allowed inside the rental car except a service dog. Smoking of any kind including electric vape is prohibited in the rental car. A cleaning fee minimum of $500 cleaning and deodorizing fee will be charge to renter should the above describe happened.

Mr. Rent A Car reserves the right to cancel the reservation or refuse rental without any further reasons.

Mr. Rent-A-Car reserves the right to change above terms and conditions without any notice.

Frequently Asked Questions

We have rental locations in various cities namely- Vancouver, Richmond, Burnaby, Coquitlam and Calgary. We also offer airport rentals at VYR and YYC International Airports. Please visit our Locations page for detailed addresses and contact information.

Renters must be at least 21 years old. A young driver surcharge may apply to renters under 25.

You need to bring a valid driver’s license, a credit card in the renter’s name, and a confirmation of your reservation.

Yes, you can extend your rental period by contacting our customer service. Additional charges will apply.

Vehicles should be returned with the same amount of fuel as when rented. If not, a refueling fee will be charged.

Yes, we offer one way rentals between our locations. Additional fees may apply.

You can make a reservation online through our website, by calling our customer service hotline, or by visiting any of our rental locations.

What information do I need to provide to make a reservation?

No, we do not accept debit cards.

We offer a wide range of vehicles, including economy cars, SUVs, luxury vehicles, and vans. Please visit our Fleet page for more details.

Yes, all our rental cars come with basic insurance coverage. Additional coverage options are available for purchase.

Yes, you can add additional drivers for a nominal fee. All additional drivers must meet the same rental requirements as the primary driver.

Yes, we offer GPS units and child seats for an additional fee. Please request these at the time of reservation.

In case of an accident, contact the local authorities and our customer service immediately. For breakdowns, our roadside assistance service is available 24/7.

Rental rates are calculated based on the type of vehicle, rental duration, and mileage. Additional fees may apply for extra services or equipment.

We accept major credit cards, and, in some locations, cash. Please check with your rental location for specific details.

Yes, a security deposit is required at the time of rental. The amount varies based on the vehicle type and rental duration.

You will need to provide a valid driver’s license, a major credit card, and your contact details.

How to deal with hailstorm situations effectively: A guide by Mr. Rent A Car

Hailstorm Damage

Weather can be unpredictable, and hailstorms are a prime example of nature’s sudden and often destructive power. As a car rental service provider with over 30 years of experience, Mr. Rent a Car has seen firsthand the impact that these ice showers can have on vehicles. Whether you’re worried about hailstorm car damage, looking for rental car options after severe weather, or seeking advice on navigating insurance claims for hail damage, we’ve got you covered.

In this blog, we’ll share practical tips and insights on how to protect your rental car from hailstorms and what steps to take if your car does suffer damage. From understanding car insurance hail coverage to finding temporary car rental during repairs, we aim to provide a comprehensive guide to help you manage hailstorm situations effectively.

We’ll also explore topics like hail dent removal, auto body repair for hail damage, and how to navigate the process of renting a car after hail damage. With our expert advice, you can ensure that your rental experience remains smooth and stress-free, even when the weather takes a turn for the worse.

So, buckle up and join us as we delve into the essentials of hail protection for cars and how Mr. Rent a Car can support you through every step of the process.

Immediate Steps to Take After a Hailstorm

When hail starts pounding, it’s natural to feel a bit overwhelmed. But don’t worry, we’ve got a simple plan to help you handle the situation:

1.  Check the Car: Take a good look at the vehicle for any obvious damage.

2. Snap Some Photos: Document the damage with your phone – this will be super helpful for insurance claims.

3. Call Your Insurance: Let them know about the hail damage as soon as possible.

4. Reach Out to Us: If you’re in a Mr. Rent a Car vehicle, give us a call. We’re here to assist you through the whole process, including arranging for a replacement vehicle if needed.

Taking these steps quickly can make a big difference in how smoothly everything goes afterward.

Types of Damage Hail Can Cause to Vehicles

Hailstorms can range from light showers to severe downpours, causing a variety of damage to vehicles. The most common types include:

1. Dents and Dings: Small to large indentations on the car’s body, often visible on the hood, roof, and trunk.

2. Cracked or Shattered Windshields: Larger hailstones can cause significant damage to windshields, making it unsafe to drive.

3. Paint Damage: Chipped paint from hail impacts can lead to rust if not addressed promptly.

4. Mirror and Light Breakage: Side mirrors, headlights, and taillights are also vulnerable to being cracked or shattered by hail.

Understanding these types of damage is crucial for rental car owners and customers alike. At Mr. Rent a Car, we ensure our vehicles are inspected and repaired swiftly to maintain the highest quality for our clients.

Assessing the Severity of Hail Damage

Not all hail damage is created equal, and assessing the severity is a critical step in the repair process:

1. Minor Damage: Small dents and dings that do not affect the car’s functionality can often be fixed with paintless dent repair.

2. Moderate Damage: Larger dents and some cracked glass may require more extensive auto body work and glass replacement.

3. Severe Damage: Significant body damage, including multiple large dents, shattered windshields, and compromised structural integrity, necessitates comprehensive repairs.

At Mr. Rent a Car, we partner with trusted auto body repair shops to ensure that all hail damage, whether minor or severe, is addressed professionally. Our goal is to provide safe, reliable vehicles for our customers, even in the aftermath of unpredictable weather.

Understanding the different types of hail damage and knowing what steps to take can help you stay calm and collected during a storm. By acting quickly and following these guidelines, you can minimize the impact of hailstorms on your vehicle. And remember, Mr. Rent a Car is here to support you every step of the way, from assessing damage to navigating insurance claims and arranging for temporary rentals. Your safety and peace of mind are our top priorities, come rain or hail. 

Know more about Hail Insurance for your car or Hailstorm

 
 
 
 
 
Hailstorm Damage

FAQs About Hailstorm Damage and Car Rentals

What should I do if my rental car gets damaged in a hailstorm?

First, inspect the car for any visible damage and document it with photos. Contact your insurance provider to start the claims process.

Does car insurance cover hail damage?

Most comprehensive car insurance policies cover hail damage. It's important to review your policy details or speak with your insurance provider to understand your coverage.

Can I still drive my car if it has hail damage?

It depends on the extent of the damage. Minor dents may not affect the car's performance, but if the windshield or other critical parts are damaged, it’s best to get repairs done before driving.

Will Mr. Rent a Car provide a replacement vehicle during repairs?

Yes, if your car is damaged in a hailstorm, we will work to provide a replacement vehicle to ensure your travel plans are not disrupted.

How can I protect my rental car from hail damage?

Park in a covered area whenever possible, especially during storm warnings. If a covered area isn't available, using a car cover can provide some protection against hail.

How long does hail damage repair take?

Repair time can vary based on the severity of the damage and the availability of parts. Minor repairs may take a few days, while extensive damage could take longer. Mr. Rent a Car partners with efficient repair shops to minimize downtime.

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#hailstorm car damage #rental car after hail damage #hail protection for cars #car insurance hail coverage #temporary car rental during repairs
#auto body repair hail damage
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