Terms and Conditions
Terms, Conditions, Liability:
In addition to agreeing to these terms at checkout, you will be required to sign an electronic copy of a rental agreement that contains these terms prior to the start of your rental. If these terms and the terms of the rental agreement differ the terms contained herein shall control.
Alternate / Replacement Vehicle:
ELITE reserves the right to provide an alternate /replacement vehicle for the reserved (collectively, the “Vehicle”), at its discretion. In such circumstance, ELITE will do its best to provide the same type or similar type of vehicle.
Pick Up and Drop Off Policies:
Vehicles are available for pick-up and drop-off at the Bozeman-Yellowstone International Airport. Other pick-up and drop-off locations within 20 miles of Bozeman-Yellowstone International Airport are available with prior approval from ELITE. Additional delivery charges may apply. Other pick up and drop off locations may be available on a case by case basis and may require additional delivery charges to be applied.
Pick Up Instructions:
At time of pickup the vehicle key will be inside a Faraday bag inside of a window lock box. We will provide the code upon arrival. After you arrive and before we send you the code for vehicle, please text us a close up picture of you holding your driver’s license next to your face with the license plate of your rental vehicle behind you in the picture.
Return Trip Instructions:
When your trip is complete, please return the vehicle to the pickup location. Please place the window lock box on the driver’s window by rolling down the window, hanging the lock box on the window and rolling the window back up with the lock box on the window. Please leave the key FOB inside the Faraday bag, place the bag inside the window lock box, and lock the lock box by entering the code provided to you at pick-up. The Faraday bag prevents the car from detecting the key FOB’s signal used to start and unlock the car. Please confirm the box is locked. After exiting the vehicle and removing all of your personal belongings, please lock the vehicle using the front driver’s door lock button and close the door. Please confirm the vehicle is locked. Text a picture of the vehicle’s location and parking spot and a description of the location to us prior to leaving the vehicle. Alternative drop-off locations may be acceptable after making previous arrangements to do so.
Our cancellation policy is the following:
- There is a non-refundable booking fee of 20% of the full price of your booking
- 80% refund if cancelled more than 5 days prior to the start date & time of your reservation
- 50% refund for cancellations more than 3 days and less than 5 days prior to the start date & time of your reservation
- No refunds will be given for cancellations made less than 3 days prior to the start date and time of your reservation
- Rentals offered at a discount (eg. group rates, promo codes, promotional rates, etc.) can only be cancelled up to 5 days prior to the start of the reservation. Refunds outside of that period are at the sole discretion of ELITE.
To cancel a reservation, please email us or call our store during business hours.
Rental, Indemnity and Warranties:
These terms and conditions are part of a contract for the rental of the Vehicle. We may repossess the Vehicle at your expense without notice to you if the Vehicle is abandoned or used in violation of law, these terms and conditions, or the terms of your rental agreement. You agree to indemnify us, defend us, and hold us harmless from all claims, liability, costs and attorney fees we incur resulting from, or arising out of, this rental and your use of the Vehicle. We make no warranties, express, implied or apparent, regarding the vehicle, no warranty of merchantability and no warranty that the vehicle is fit for a particular purpose.
You are responsible for all damage or loss you cause to yourself, passengers, and others. You agree to provide auto liability, collision and comprehensive insurance covering you, us, and the Vehicle. Where state law requires us to provide auto liability insurance, or if you have no auto liability insurance, we provide auto liability insurance (the “Policy”) that is secondary to any other valid and collectible insurance whether primary, secondary, excess or contingent. The Policy provides bodily injury and property damage liability coverage with limits no higher than minimum levels prescribed by the vehicular financial responsibility laws of the state whose laws apply to the loss. You and we reject personal injury protection, medical payments, no-fault and uninsured and under-insured motorist coverage, where permitted by law. The Policy is void if you violate any of these terms and conditions or the terms of your rental agreement, or if you fail to cooperate in any loss investigation conducted by us or our insurer.
Credit Card Requirement:
All renters must pay rental fees with a credit card prior to the start of the rental period. No cash, check, or debit card payments will be accepted. Renter authorizes ELITE to keep credit card number on file and charge it to cover rental fees, damages, cleaning fees, tickets, fines, etc. incurred during Rental Period.
Additional drivers must be approved and added to the rental prior to picking up the vehicle. Each additional driver must provide photographs of a valid driver’s license and active insurance policy to Elite SUVs prior to the start of the rental period.
Vehicle Key Replacement Policy:
In the case of lost remote/keys, please call ELITE immediately. Drivers are fully responsible for the rental vehicle, keys, and electronic remotes, and any replacement costs associated therewith. The Renter will be charged $600 to replace the electronic remote and key. In the event ELITE is asked to mail the key, the driver will also cover the shipping cost in addition to the above stated costs.
Minor Necessary Maintenance:
In the event the rented vehicle sustains minor maintenance problems during the rental period the driver must contact ELITE immediately. An ELITE agent will direct the driver to a certified maintenance repair location or make arrangements to provide the Renter a replacement vehicle if one is available. Driver will not be credited or reimbursed for any UNAUTHORIZED repairs. Driver must contact ELITE for prior authorization of any repair costs.
All vehicles are rented with a full tank of fuel. We require drivers to return our vehicles with a full tank of fuel. In the event any rented vehicle is returned with less than a full tank, you will be responsible for the cost to fill the vehicle and a $25 service fee. A prepaid fuel option is available in the “Extras” section when making your reservation.
ELITE strives to give you a clean vehicle at the time of rental. If the vehicle is returned excessively dirtier than when the vehicle was rented, the driver allows ELITE to charge up to a cleaning fee of $350. It is the driver’s responsibility to keep the vehicle in a reasonably clean condition. ‘Reasonably clean’ shall be defined as, but not limited to, being free of trash, stains, interior and/or exterior damage. Driver must take care not to get sunscreen, lotion, makeup, bug spray, and other chemicals/substances on the interior/exterior of the vehicle as these items are difficult and sometimes impossible to remove and can cause permanent damage to the vehicle. Drivers will be responsible for such damage and/or cleaning costs. No pets allowed in vehicles. Pet hair, dander and odor are extremely difficult to remove/clean from vehicles. Evidence of pets including pet odor, hair, dander, etc. will result in an automatic $350 cleaning fee charged to your card on file.
Authorized Rental Area:
All vehicles must stay within a 300-mile radius of Belgrade, Montana. If you plan on traveling outside of this area with the vehicle, you must notify and get prior written approval from ELITE, with such approval if granted to be attached to your rental agreement. Under no circumstance is the vehicle to enter Canada or Mexico, leave the continental United States, or be taken more than a 500-mile radius from Belgrade, MT.
Condition and Return of Vehicle:
You must return the Vehicle to the drop-off location on the date and time specified in your rental agreement, and in the same condition that you received it, except for ordinary wear. Service to the Vehicle or replacement of parts or accessories during the rental must have our prior approval. You must check and maintain all fluid levels.
Responsibility for Damage or Loss:
Reporting to Police: You are responsible for all loss or theft of, or damage to, the Vehicle, which includes the cost of repair, or the actual cash retail value of the Vehicle on the date of the loss if the Vehicle is not repairable or if we elect not to repair the vehicle, plus loss of use, diminished value of the Vehicle caused by damage to it or repair of it, and our administrative expenses incurred processing the claim. You must report all accidents or incidents of theft and vandalism to us and the police as soon as you discover them.
Use of Extras Rented by ELITE:
You are responsible for any damages or injuries to yourself, passengers, third parties, the Vehicle, Vehicle accessories (i.e. floor mats, seat covers, etc.), “extras,” and third party property resulting from your use, misuse, installation (whether correct or incorrect) of items rented to you by ELITE as “extras” to this your rental agreement, including but not limited to child safety seats, child booster seats, roof racks, cargo boxes, fishing rod boxes, ski, snowboard, and bike racks, etc.. Such damages include the cost of repair, or the actual cash retail value of the vehicle, accessories, or “extras” on the date of the loss if the vehicle, accessories, or “extras” are not repairable or if we elect not to repair them
Breach of Terms and Conditions or Rental Agreement:
The acts listed here are prohibited uses of the rental vehicle. Any loss or damage that (a) is caused by anyone who is not an Authorized Driver, or by anyone whose driving license is suspended in any jurisdiction; (b) is caused by anyone under the influence of prescription or non-prescription drugs or alcohol; (c) is caused by anyone who obtained the Vehicle or extended the rental period by giving us false, fraudulent or misleading information; (d) occurs while the Vehicle is used in furtherance of any illegal purpose or under any circumstance that would constitute a violation of law, other than a minor traffic violation; (e) occurs while carrying persons or property for hire or while pushing or towing anything, or in any race, speed test or contest, or during off-road use; (f) occurs while teaching anyone to drive; (g) occurs while carrying or using dangerous or hazardous items or illegal material in or on the Vehicle; (h) occurs outside the geographic limitations indicated herein; (i) occurs when it is loaded beyond its capacity; (j) occurs as a result of driving the Vehicle on unpaved roads; (k) occurs while transporting more persons than the Vehicle has seat belts, or while carrying persons outside the passenger compartment; (I) occurs while transporting children without approved child safety seats as required by law; (m) occurs and the odometer has been tampered with or disconnected; (n) occurs when the vehicle’s fluid levels are low, or is otherwise reasonable to expect you to know that further operation would damage the vehicle; (o) results from inadequately secured cargo; ( p ) where applicable; (q) is a result of your willful, wanton or reckless act or misconduct; (r) occurs and you fail to summon the police to any accident involving personal injury or property damage; or, (s) is caused by an animal transported in the Vehicle; breach these terms and conditions and your rental agreement. You waive all recourse against us for any criminal reports or prosecutions that we take against you that arise out of your breach of these terms and conditions or your rental agreement.
You will pay us, or the appropriate government authorities, on demand all charges due us under your rental agreement, including, but not limited to: (a) time and mileage for the period you keep the Vehicle, or a mileage charged based on our experience if the odometer is tampered with or disconnected; (b) charges for additional drivers; (c) optional products and services you purchased; (d) fuel, if you return the Vehicle with less fuel than when rented; (e) applicable taxes; (f) all parking, traffic and toll violations, fines, penalties, forfeitures, court costs, towing, impound and storage charges and other expenses involving the Vehicle assessed against us or the vehicle, unless these expenses are our fault; (g) $50, plus $5/mile for every mile between the renting location and the place where the Vehicle is returned, repossessed or abandoned, plus all other expenses we incur in locating and recovering the Vehicle if you fail to return it or if we elect to repossess the Vehicle under these terms and conditions or the terms of your rental agreement; (h) all costs. including pre- and post-judgment attorney fees, we incur collecting payment from you or otherwise enforcing our rights under these terms and conditions or your rental agreement; (i) a 2% per month late payment fee , or the maximum amount allowed by law (if less than 2%) on all amounts past due; (j) $50 or the maximum amount permitted by law, whichever is greater, if you pay us with a check returned unpaid for any reason; and (k) a reasonable fee not to exceed $350 to clean the Vehicle if returned substantially less clean than when rented.
We may use your deposit to pay any amounts owed to us under these terms and conditions or your rental agreement.
You release us, our agents and employees from all claims for loss of, or damage to, your personal property (including a vehicle) or that of any other person, that we received, handled or stored, or that was left or carried in or on the Vehicle or in any service vehicle or in our offices, whether or not the loss or damage was caused by our negligence or was otherwise our responsibility.
No term or condition contained herein can be waived or modified except by a writing that ELITE has signed. If you wish to extend the rental period, you must return the Vehicle to ELITE for inspection and written amendment by us of the due-in date.
Notwithstanding the terms and conditions contained herein and the terms of your rental agreement, Renter and Elite SUVs agrees that they shall, in good faith seek to resolve any claim, dispute or controversy of whatever nature arising out of or relating to your rental agreement, these terms and conditions, the rental of an Elite SUVs vehicle, or the use of a rental vehicle, including, without limitation, any action or claim based on tort, contract, or statute, or concerning the interpretation, effect, termination, validity, performance and/or breach of these terms and conditions or your rental agreement or which arises from your renting or use of an Elite SUVs vehicle (“Claim”), on an informal basis. If after ninety (90) days of negotiations related to any such dispute, the Parties have not reached an amicable settlement, the Parties agree any such dispute shall be submitted to mediation, for resolution by one mediator, selection of which shall be mutually agreed upon by the Parties. The mediation will be conducted in the County of Gallatin in the State of Montana, in accordance with Montana Law. A party may invoke mediation by serving written notice on the other party. If mediation fails to resolve the dispute between the parties, then the parties agree to enter into binding arbitration for resolution by one arbitrator, selection of which shall be mutually agreed upon by the Parties. The arbitration shall be conducted pursuant to the then current rules of the American Arbitration Association, or another mutually agreed upon arbitration tribunal. Such arbitration shall be conducted under and apply the laws of the State of Montana. Each party shall bear its own attorneys’ fees, costs and disbursements arising out of mediation and arbitration, and shall pay an equal share of the fees and costs of the mediator, arbitrator, and any administrative mediation and arbitration costs. If arbitration is pursued by either party resulting in a final decision in favor of one party over the other party, then the prevailing party shall be entitled to reimbursement for its reasonable attorneys’ fees, costs, and disbursements (including, for example, arbitration administrative costs, arbitrator fees, expert witness fees and expenses, photocopy charges, travel expenses, etc.).
A waiver by us of any breach of these terms and conditions or the terms of your rental agreement is not a waiver of any additional breach or waiver of the performance of your obligations under these terms and conditions or your rental agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise any of our rights under these terms and conditions or your rental agreement does not constitute a waiver of any other provision of these terms and conditions or the terms of your rental agreement. Unless prohibited by law, you release us from any liability for consequential, special or punitive damages in connection with this rental or the reservation of a vehicle. If any provision of these terms and conditions or the terms of your rental agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable.
BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN AND ACKNOWLEDGE THAT ALL OF THESE TERMS ARE BINDING. YOUR ACKNOWLEDGMENT AUTHORIZES US TO CHARGE THE PROVIDED CREDIT CARD FOR ALL RENTAL CHARGES DUE.