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1.844.mmrrent (667.7368)

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Online Reservations Terms and Conditions

Daily rate is based on 24 hours; there is a 30 minute grace period for return, after 30 minutes late, hourly charges may apply. After 120 minutes late, a full-day late charge will be applied.

Minimum rental is 1 day.

Once we receive your online reservation request, we will process it and send you a reservation confirmation letter, Please provide valid information as we might have to contact you to finalize the booking if you did not leave your credit card information for deposit to secure the rental car.

Please note that we will charge a deposit to secure the car for your reservation, customer can provide their credit card information online or phone-in to our office. Customer need to make sure to bring and present that credit card at time of rental, a different method of payment can be used at time of rental but the credit card used for reservation must be present as well.

If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. Mr. Rent-A-Car will not be responsible for any canceled reservations.

You must contact the rental office to inform of the delay if the delay will be greater then 2 hours prior to the scheduled arrival time in order for the car to be held. Every effort will be made to accommodate based on fleet availability. However during the peak seasons, any uninformed delays beyond 30 mins will be considered a “No-show” and Mr. Rent A Car reserves all the right to release the reservation for next customer. Cost of upgrading to other size of vehicles will be borne by customers. Mr. Rent A Car cannot be held responsible for upgrading vehicle during unavailability of the reserved vehcile type due to uninformed delayed arrivals.

Please note that during peak season, once we confirm and hold the car for your reservation, if for any reason the delay occurred , the delayed pickup time will be arranged but the return time will stay the same as the original reserved return time. Any overage return during peak season will result on a penalty and extra daily rate will apply instead of a normal rental daily rate.

To extend a rental from your originally scheduled return time, you must contact your rental location. A service fee of $20.00 will apply and your original per-day rental rate may change.

For YVR arrival customer, Please call 604-303-0063 when you are in the baggage claim area, after contact us, you can proceed to the designated pickup location await for the pick up service. For the pick up locations on domestic and international, please refer to our online link for video demo.

For all other rental except Airport location rental, shuttle service is available per-arranged. An surcharge may apply to distance within 10 KM. from our rental office. Please phone the local rental office to arrange for the pick up service if needed.

Rental Conditions and Reuqiements

A valid government issued Drivers license is required at the time of rental, we only accept original documents and no photo copy will be accepted. If an international driving permit is used, the original drivers license must accompany the permit for the rental.

In some cases when license does not contain a photograph such as a temporary license, another piece of government issued photo ID will be needed.

Customer will need a major credit card in their own name at the time of the rental. Although customer can choose to pay their rental in a different way, a credit card is required to do an authorization hold, and that will act as a SECURITY HOLD for the rental. Authorization hold is not a payment, but customer must have the equivalent credit amount available at the time of rental. (see below)

Economy to Full-size : $500 for age 25 and over, $1000 for age 21 to not yet 25,

SUVs, Premium or Mini Vans, Pick-up truck, 6 seats and up : $1000 for age 25 and over,

Luxury & Sport cars : $2500 for age 25 and over, due to luxury class difference, please call for under age rental

Acceptable Major Credit Card for authorization hold is limited to VISA, MASTERCARD, and AMERICAN EXPRESS ,with renter’s name on it. WE DO NOT accept any prepay credit card, debit VISA or debit MASTERCARD or UNION PAY for authorization hold.

In Canada Liability or Property Accident Insurance and Collision Insurance is required on all vehicles. Customer can bring their own car rental insurance or purchase an Damage Waiver(ODW) from us. Customer bringing their own insurance is subject to a plate usage and insurance transfer administration fee. Customer using their own rental insurance needs to bring us the original written policy paper as we need to obtain a copy of the said policy. Daily, Weekly, and Monthly rates quoted on the reservation page does not include insurance.

For rentals 90 calendar days and over , it’s considered as a short term leasing. It is subject to purchase at lease the minimum basic insurance package from Mr. Rent A Car as no other insurance will be valid for this kind of rental, that includes any rental or substitute vehicle insurance or the credit card insurance.

The age of majority to rent a car is 25. Person age 19 to but not complete 25 can rent car as well but an underage surcharge will apply.

A class 5 BC license or equivalent is required for car rental. If renter hold a BC class 7 or equivalent license, he or she might rent the car with a new driver surcharge. For conditions to rent and operate any passenger vehicles over 10 seating spaces, renter must be over 25 years of age and carry a minimum of a class 4 BC license or equivalent, this includes any additional drivers who will be operation the above said vehicles. **Driver with a learner’s license class L does not qualify to rent and/or operate any type of rental vehicles.

Payment in full is required at the time of rental.

Acceptable payment method includes VISA, MASTERCARD, AMERICAN EXPRESS, DEBIT , WE CHAT PAY, AND CASH.

Additional drivers must meet all qualifications as the primary driver in regards to age, and license requirements. The person operating the rental car beside the renter must add their names to the contract. Additional driver/s fee might apply.

For Non-Local/Airport Customers, unlimited Kilometers may be available only when the rental vehicle remains within the province of the rental location. If the rental vehicle is traveling outside of the province of rental location, mileage will be limited to 200 km per day, 1400 km per week, or 3000 km per month with an additional $0.25 per kilometer for excess kilometers. Unlimited mileage is not available to local customers. Local customers are restricted to 200 km per day. For non-standard vehicle rentals such as Vans and Luxury Cars , kilometer restrictions will apply per category. Contact us for specific details for these vehicle types. Additional charges will apply for out of province or cross border travel and must be approved before rental is taken.

Canada and USA allowed only with written permission from the Mr Rent A Car Office. Traveling outside of the province of the original rental location will incur additional charges.

Certain geographical restrictions may still apply. Vehicles taken outside of the province or bordering province or state without our written permission will receive 100 kilometers per day and a charge of 0.25CAD per each additional kilometer. Vehicles are not permitted to travel into Alaska, the Yukon, the North West Territories, Nunavut or Mexico.

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

No pets are allowed inside the rental car except a service dog. Smoking of any kind including electric vape is prohibited in the rental car. A cleaning fee minimum of $500 cleaning and deodorizing fee will be charge to renter should the above describe happened.

Mr. Rent A Car reserves the right to cancel the reservation or refuse rental without any further reasons.

Mr. Rent-A-Car reserves the right to change above terms and conditions without any notice.

Frequently Asked Questions

We have rental locations in various cities namely- Vancouver, Richmond, Burnaby, Coquitlam and Calgary. We also offer airport rentals at VYR and YYC International Airports. Please visit our Locations page for detailed addresses and contact information.

Renters must be at least 21 years old. A young driver surcharge may apply to renters under 25.

You need to bring a valid driver’s license, a credit card in the renter’s name, and a confirmation of your reservation.

Yes, you can extend your rental period by contacting our customer service. Additional charges will apply.

Vehicles should be returned with the same amount of fuel as when rented. If not, a refueling fee will be charged.

Yes, we offer one way rentals between our locations. Additional fees may apply.

You can make a reservation online through our website, by calling our customer service hotline, or by visiting any of our rental locations.

What information do I need to provide to make a reservation?

No, we do not accept debit cards.

We offer a wide range of vehicles, including economy cars, SUVs, luxury vehicles, and vans. Please visit our Fleet page for more details.

Yes, all our rental cars come with basic insurance coverage. Additional coverage options are available for purchase.

Yes, you can add additional drivers for a nominal fee. All additional drivers must meet the same rental requirements as the primary driver.

Yes, we offer GPS units and child seats for an additional fee. Please request these at the time of reservation.

In case of an accident, contact the local authorities and our customer service immediately. For breakdowns, our roadside assistance service is available 24/7.

Rental rates are calculated based on the type of vehicle, rental duration, and mileage. Additional fees may apply for extra services or equipment.

We accept major credit cards, and, in some locations, cash. Please check with your rental location for specific details.

Yes, a security deposit is required at the time of rental. The amount varies based on the vehicle type and rental duration.

You will need to provide a valid driver’s license, a major credit card, and your contact details.

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Wheelchair‑Accessible Rental: Driving Freedom with Mr. Rent A Car

wheelchair-accessible rental
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Need wheelchair-accessible rental? Mr. Rent A Car offers adapted minivans, SUVs, ramps, hand-controls, and trained support—making travel easier, independent, and dignified. Book your accessible vehicle today!

Needing a wheelchair‑accessible rental? At Mr. Rent A Car, we believe mobility should come in every form. If you’re requiring a vehicle that caters to wheelchair users—whether for short trips, airport access, or extended travel—this guide steps you through everything from vehicle choices to booking, customization, and return.

Why Choose Mr. Rent A Car for Accessibility

Dedicated inclusive service: We prioritize accessibility by offering adapted vehicles made for comfort, dignity, and ease.

Diverse fleet options: Wheelchair-accessible SUVs and minivans with ramps or lifts to suit different needs.

Customize per trip: Modifications like lowered floors, hand controls, swivel seats, or ramped access are available based on request and availability.

Supportive staff: Our trained team is available to guide you through walk-throughs, ramp/lift use, and any vehicle customization.

Clear pricing: No surprise wheelchair fees—accessibility adjustments are included or clearly detailed at booking.

Our goal is to make your rental experience smooth, autonomous, and confidence-building.

wheelchair-accessible rental

Vehicle Types & Accessibility Features

Depending on preference, physical ability, and group size, we offer:

1. Wheelchair-Accessible Minivans

  • Equipped with lowered floors and rear ramps
  • Spacious interior allowing wheelchair maneuvering
  • Bench seating, tiedown hooks, and shoulder restraints
  • Ideal for families or small groups needing extra space

2. Hand-Control SUVs

  • Traditional SUV with driver controls designed for wheelchair use
  • Swivel driver seat and enhanced headroom 
  • Ramps or side-entry options for easy access
  • Great for solo travelers or individuals seeking comfort and visibility

3. Conversion Vans (Length & Lifts)

  • Larger interior for full-size wheelchairs
  • Side-entry power ramps or lifts
  • Options for multiple wheelchair positions
  • Best choice for frequent travelers or longer trips

Each vehicle undergoes safety checks and customization based on individual need.

How to Request a Wheelchair‑Accessible Rental

To streamline your experience:

1. Book early—our accessible vehicles are limited in inventory, so advance notice (7–14 days) is recommended.

2. Specify your needs, including:

  • Type of accessibility (ramp, swivel, hand controls)
  • Number of wheelchair users and chair dimensions
  • Any medical equipment to transport
  • Expected road conditions or terrain

3. Confirm accessibility features—our team will verify the correct vehicle and layout.

4. Collect and inspect—during pickup, we walk through ramp operation, seat adjustment, securement systems, and emergency release.

5. Adjust as needed—if your mobility changes mid-trip, let us know; we strive to accommodate with swaps or enhancements.

6. Safe return—return the vehicle with standard fuel and cleanliness, and let us know how the accessibility setup worked for you.

Planning for a Great Trip

To ensure the best wheelchair-accessible travel:

  • Check seat and chair measurements before booking
  • Test ramps during pickup to build familiarity
  • Plan routes with accessible parking and looping—particularly in urban centers, hospitals, or parks
  • Keep accessible kits onboard (straps, mats, etc.)
  • Consider travel companions—having someone assist with driving or transfers can help
  • Pack a backup: ramp tie-down kit or portable ramp may resolve unexpected situations

Ideal Situations for Accessible Rentals

Our wheelchair-accessible rentals empower:

  • Family trips: Visiting grandparents, parks, or a cottage community with ease
  • Medical transport: Getting to appt, clinic, or therapy without independence loss
  • Event access: Attending weddings, conferences, or celebrations as easily as anyone
  • Business travel: Seat on your terms without dependence on shuttle services
  • Vacation days: Explore scenic routes, coastal drives, or beach wheels on your own schedule

Accessibility and Pricing Transparency

We believe in clarity:

Base rental fee: Mirrors comparable standard vehicle of similar size

Accessibility upgrades: Included or broken out, depending on modifications

Insurance coverage: Wheelchair tie-downs and accessories covered under existing CDW policies

Mileage and situational fees: Clearly explained upfront (e.g., airport shuttle or extended drop-off)

No hidden charges—the price you see is the price you pay.

Where to Find Our Vehicles

Wheelchair-accessible rentals typically originate from:

  • Major city flagships (Vancouver, Burnaby, Calgary, etc.) 
  • Pre-booked availability at other locations, with transfer lead time
  • High-demand zones: near hospitals, medical centers, and community services

We provide one-way options with regional drop-off (e.g., from Vancouver to Victoria).

Wheelchair‑Accessible Rental

From Booking to Return: A Full Itinerary

1. Day 0

  • Reservation made with accessible details
  • Confirmation of customization and timetable

2. Pickup Day

  • Staff walk you through ramp, tie-down, seat use, and test-run
  • Ensure all equipment is present and functional

3. During Rental

  • Access to roadside help (pump, towing, etc.)
  • Remote support if accessibility features need troubleshooting

4. Return Day

  • Staff inspect accessibility setup
  • Final inspection for fuel, mileage, and standard condition
  • Feedback welcomed to improve future accessibility offerings

Final Takeaway

At Mr. Rent A Car, we believe freedom matters. Our wheelchair‑accessible rental service is more than inclusive—it’s empowering. From accessible minivans to adapted SUVs, we’ve built a versatile fleet supported by staff who care, transparent pricing, and responsive service.

No matter where your journey leads—appointments, visits, adventures, or celebrations—your mobility matters. If you or someone you travel with needs accessibility support, reach out today. We’ll walk you through your needs, pair you with the right vehicle, and help drive your independence forward.

Frequently Asked Questions

Does Mr. Rent A Car charge extra hidden fees for wheelchair-accessible modifications?

No. Mr. Rent A Car maintains a policy of pricing transparency. The base rate mirrors standard vehicles of a similar size, and any necessary accessibility adjustments are either fully included or explicitly broken down upfront with no hidden charges.

What kinds of specialized vehicle types and adaptation features are available?

The accessible fleet includes minivans with lowered floors and rear ramps, hand-control SUVs with swivel driver seats, and larger conversion vans equipped with power side-entry ramps or motorized lifts for full-size wheelchairs.

How far in advance should I reserve a wheelchair-accessible vehicle?

Because accessible vehicles have limited inventory, it is highly recommended to book your rental at least 7 to 14 days in advance to ensure availability and allow the team time to customize the vehicle layout to your exact needs.

What information should I provide to the team when making an accessibility request?

You should specify the type of equipment needed (such as ramps, lifts, hand controls, or swivel seats), the exact dimensions of the wheelchair, the number of passengers, and whether you will be transporting additional medical gear.

Can I book a wheelchair-accessible rental for a one-way trip?

Yes. One-way rental options are available with regional drop-offs across major city flagship areas (for example, renting from a Vancouver branch and returning the vehicle to a Victoria location).

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