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Online Reservations Terms and Conditions

Daily rate is based on 24 hours; there is a 30 minute grace period for return, after 30 minutes late, hourly charges may apply. After 120 minutes late, a full-day late charge will be applied.

Minimum rental is 1 day.

Once we receive your online reservation request, we will process it and send you a reservation confirmation letter, Please provide valid information as we might have to contact you to finalize the booking if you did not leave your credit card information for deposit to secure the rental car.

Please note that we will charge a deposit to secure the car for your reservation, customer can provide their credit card information online or phone-in to our office. Customer need to make sure to bring and present that credit card at time of rental, a different method of payment can be used at time of rental but the credit card used for reservation must be present as well.

If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. Mr. Rent-A-Car will not be responsible for any canceled reservations.

You must contact the rental office to inform of the delay if the delay will be greater then 2 hours prior to the scheduled arrival time in order for the car to be held. Every effort will be made to accommodate based on fleet availability. However during the peak seasons, any uninformed delays beyond 30 mins will be considered a “No-show” and Mr. Rent A Car reserves all the right to release the reservation for next customer. Cost of upgrading to other size of vehicles will be borne by customers. Mr. Rent A Car cannot be held responsible for upgrading vehicle during unavailability of the reserved vehcile type due to uninformed delayed arrivals.

Please note that during peak season, once we confirm and hold the car for your reservation, if for any reason the delay occurred , the delayed pickup time will be arranged but the return time will stay the same as the original reserved return time. Any overage return during peak season will result on a penalty and extra daily rate will apply instead of a normal rental daily rate.

To extend a rental from your originally scheduled return time, you must contact your rental location. A service fee of $20.00 will apply and your original per-day rental rate may change.

For YVR arrival customer, Please call 604-303-0063 when you are in the baggage claim area, after contact us, you can proceed to the designated pickup location await for the pick up service. For the pick up locations on domestic and international, please refer to our online link for video demo.

For all other rental except Airport location rental, shuttle service is available per-arranged. An surcharge may apply to distance within 10 KM. from our rental office. Please phone the local rental office to arrange for the pick up service if needed.

Rental Conditions and Reuqiements

A valid government issued Drivers license is required at the time of rental, we only accept original documents and no photo copy will be accepted. If an international driving permit is used, the original drivers license must accompany the permit for the rental.

In some cases when license does not contain a photograph such as a temporary license, another piece of government issued photo ID will be needed.

Customer will need a major credit card in their own name at the time of the rental. Although customer can choose to pay their rental in a different way, a credit card is required to do an authorization hold, and that will act as a SECURITY HOLD for the rental. Authorization hold is not a payment, but customer must have the equivalent credit amount available at the time of rental. (see below)

Economy to Full-size : $500 for age 25 and over, $1000 for age 21 to not yet 25,

SUVs, Premium or Mini Vans, Pick-up truck, 6 seats and up : $1000 for age 25 and over,

Luxury & Sport cars : $2500 for age 25 and over, due to luxury class difference, please call for under age rental

Acceptable Major Credit Card for authorization hold is limited to VISA, MASTERCARD, and AMERICAN EXPRESS ,with renter’s name on it. WE DO NOT accept any prepay credit card, debit VISA or debit MASTERCARD or UNION PAY for authorization hold.

In Canada Liability or Property Accident Insurance and Collision Insurance is required on all vehicles. Customer can bring their own car rental insurance or purchase an Damage Waiver(ODW) from us. Customer bringing their own insurance is subject to a plate usage and insurance transfer administration fee. Customer using their own rental insurance needs to bring us the original written policy paper as we need to obtain a copy of the said policy. Daily, Weekly, and Monthly rates quoted on the reservation page does not include insurance.

For rentals 90 calendar days and over , it’s considered as a short term leasing. It is subject to purchase at lease the minimum basic insurance package from Mr. Rent A Car as no other insurance will be valid for this kind of rental, that includes any rental or substitute vehicle insurance or the credit card insurance.

The age of majority to rent a car is 25. Person age 19 to but not complete 25 can rent car as well but an underage surcharge will apply.

A class 5 BC license or equivalent is required for car rental. If renter hold a BC class 7 or equivalent license, he or she might rent the car with a new driver surcharge. For conditions to rent and operate any passenger vehicles over 10 seating spaces, renter must be over 25 years of age and carry a minimum of a class 4 BC license or equivalent, this includes any additional drivers who will be operation the above said vehicles. **Driver with a learner’s license class L does not qualify to rent and/or operate any type of rental vehicles.

Payment in full is required at the time of rental.

Acceptable payment method includes VISA, MASTERCARD, AMERICAN EXPRESS, DEBIT , WE CHAT PAY, AND CASH.

Additional drivers must meet all qualifications as the primary driver in regards to age, and license requirements. The person operating the rental car beside the renter must add their names to the contract. Additional driver/s fee might apply.

For Non-Local/Airport Customers, unlimited Kilometers may be available only when the rental vehicle remains within the province of the rental location. If the rental vehicle is traveling outside of the province of rental location, mileage will be limited to 200 km per day, 1400 km per week, or 3000 km per month with an additional $0.25 per kilometer for excess kilometers. Unlimited mileage is not available to local customers. Local customers are restricted to 200 km per day. For non-standard vehicle rentals such as Vans and Luxury Cars , kilometer restrictions will apply per category. Contact us for specific details for these vehicle types. Additional charges will apply for out of province or cross border travel and must be approved before rental is taken.

Canada and USA allowed only with written permission from the Mr Rent A Car Office. Traveling outside of the province of the original rental location will incur additional charges.

Certain geographical restrictions may still apply. Vehicles taken outside of the province or bordering province or state without our written permission will receive 100 kilometers per day and a charge of 0.25CAD per each additional kilometer. Vehicles are not permitted to travel into Alaska, the Yukon, the North West Territories, Nunavut or Mexico.

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

No pets are allowed inside the rental car except a service dog. Smoking of any kind including electric vape is prohibited in the rental car. A cleaning fee minimum of $500 cleaning and deodorizing fee will be charge to renter should the above describe happened.

Mr. Rent A Car reserves the right to cancel the reservation or refuse rental without any further reasons.

Mr. Rent-A-Car reserves the right to change above terms and conditions without any notice.

Frequently Asked Questions

We have rental locations in various cities namely- Vancouver, Richmond, Burnaby, Coquitlam and Calgary. We also offer airport rentals at VYR and YYC International Airports. Please visit our Locations page for detailed addresses and contact information.

Renters must be at least 21 years old. A young driver surcharge may apply to renters under 25.

You need to bring a valid driver’s license, a credit card in the renter’s name, and a confirmation of your reservation.

Yes, you can extend your rental period by contacting our customer service. Additional charges will apply.

Vehicles should be returned with the same amount of fuel as when rented. If not, a refueling fee will be charged.

Yes, we offer one way rentals between our locations. Additional fees may apply.

You can make a reservation online through our website, by calling our customer service hotline, or by visiting any of our rental locations.

What information do I need to provide to make a reservation?

No, we do not accept debit cards.

We offer a wide range of vehicles, including economy cars, SUVs, luxury vehicles, and vans. Please visit our Fleet page for more details.

Yes, all our rental cars come with basic insurance coverage. Additional coverage options are available for purchase.

Yes, you can add additional drivers for a nominal fee. All additional drivers must meet the same rental requirements as the primary driver.

Yes, we offer GPS units and child seats for an additional fee. Please request these at the time of reservation.

In case of an accident, contact the local authorities and our customer service immediately. For breakdowns, our roadside assistance service is available 24/7.

Rental rates are calculated based on the type of vehicle, rental duration, and mileage. Additional fees may apply for extra services or equipment.

We accept major credit cards, and, in some locations, cash. Please check with your rental location for specific details.

Yes, a security deposit is required at the time of rental. The amount varies based on the vehicle type and rental duration.

You will need to provide a valid driver’s license, a major credit card, and your contact details.

Autonomous autoRoyal

Car Rental with Prepaid Card: What You Should Know

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Need car rental with prepaid card? Mr. Rent A Car requires a credit card at pickup, but you can use prepaid cards for payment on return. Learn how to use prepaid cards wisely and explore alternative rental options.

Want to rent a car using a prepaid card—either prepaid debit or gift card? While these cards can help manage budgets, not all rental companies accept them. Here’s what to expect from Mr Rent A Car and your options if all you’ve got is prepaid.

car rental

Our Policy at Mr. Rent A Car

An image showing a young guy receiving the key for his rental car

At Mr. Rent A Car, for the security deposit hold, we require a major credit card—Visa, Mastercard, or AmEx—in the renter’s name. We do not accept prepaid cards, debit cards, UnionPay, or virtual cards for this purpose. However, prepaid cards can be used after the rental to pay the final bill or cover extras.

So in short: you can’t pick up a car using a prepaid card alone, but can settle the total with it later.

Why Rental Agencies Prefer Credit Cards

Major credit cards provide:

  • Security for damage/theft via authorization hold
  • Fraud protection and liability coverage
  • Simplified accounting—payment made only when charges are finalized

Prepaid cards lack these security features. And to preserve our insurance and coverage terms, credit cards are mandatory.

Why Prepaid Cards Are Often Rejected

  • No credit buffer: Prepaid cards only hold current balance, not a revolving credit line
  • Authorization issues: Prepaid systems can’t always place security holds reliably
  • Policy conflicts: Many companies forbid using prepaid cards for the deposit—even if allowed for payment 
  • Fraud risk: It’s difficult to reverse a hold or settle damage charges if the prepaid card is locked or depleted

As a result, major car rental firms—like National, Enterprise, Avis—won’t accept prepaid cards to start rentals.

When Prepaid Cards Can Work

Some independent or franchise rental agencies may accept prepaid cards with extra documentation, such as:

  • Proof of insurance
  • A second payment method (cash or debit/credit)
  • Larger security deposits

These services typically allow prepaid cards only for the final charge, not for the initial hold. And even then, the hold might tie up hundreds of dollars for days or weeks.

Alternatives If You Only Have a Prepaid Card

classroom along the road Need car rental with prepaid card? Mr. Rent A Car requires a credit card at pickup, but you can use prepaid cards for payment on return. Learn how to use prepaid cards wisely and explore alternative rental options.

Here are some practical solutions:

1. Pair With a Co-Renter

Have someone with a credit card reserve the car. They place the hold; you drive as a registered additional driver. You can pay them back using your prepaid card.

2. Use a Secured Credit Card

These cards require a cash deposit but function like regular credit cards—banks consider them valid, and rental agencies usually accept them.

3. Consider Local Agencies

Some smaller companies may allow prepaid payment—just read the fine print, confirm in writing, and be ready for longer processing times.

What To Know if Prepaid Is Your Only Option

  • You’ll likely need multiple forms of ID, such as proof of insurance, a return flight, or utility bills.
  • Be prepared for higher holds—$200–$500 or more blocked on your prepaid card.
  • Expect longer processing to release held funds—could take 7–14 days.
  • Rental agencies may require extra insurance purchases if the prepaid card isn’t tied to credit coverage. 

Best Practices When Renting With Prepaid

Contact us before booking: Tell our team if you plan to use a prepaid card—we’ll guide you through realistic options.

Use Visa- or Mastercard-branded cards—they’re more likely to be accepted for post-rental payment.

Have a backup—ideally a credit or debit card, or person with one.

Verify insurance—ensure your prepaid card or personal policy covers collision/damage or plan to buy coverage.

Budget for holds—confirmed funds need to cover rental charges plus extras or deposit.

Mr. Rent A Car’s Prepaid Card Policy

In summary:

Accepted: As a payment method at the end of rental

Not accepted: For initial security holds

Required at pickup: Major credit card in your name

To reserve and collect your vehicle, you’ll need a credit card. If your prepaid card is all you have, consider partnering with a co-renter or choosing a local agency that accommodates prepaid with conditions.

Final Word

Renting a car with a prepaid card can be tricky—major agencies typically don’t accept it as deposit payment. At Mr. Rent A Car, we require credit cards at pickup for safety and convenience, but you’re always welcome to use prepaid options for final bill settlement.

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