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Daily rate is based on 24 hours; there is a 30 minute grace period for return, after 30 minutes late, hourly charges may apply. After 120 minutes late, a full-day late charge will be applied.

Minimum rental is 1 day.

Once we receive your online reservation request, we will process it and send you a reservation confirmation letter, Please provide valid information as we might have to contact you to finalize the booking if you did not leave your credit card information for deposit to secure the rental car.

Please note that we will charge a deposit to secure the car for your reservation, customer can provide their credit card information online or phone-in to our office. Customer need to make sure to bring and present that credit card at time of rental, a different method of payment can be used at time of rental but the credit card used for reservation must be present as well.

If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. Mr. Rent-A-Car will not be responsible for any canceled reservations.

You must contact the rental office to inform of the delay if the delay will be greater then 2 hours prior to the scheduled arrival time in order for the car to be held. Every effort will be made to accommodate based on fleet availability. However during the peak seasons, any uninformed delays beyond 30 mins will be considered a “No-show” and Mr. Rent A Car reserves all the right to release the reservation for next customer. Cost of upgrading to other size of vehicles will be borne by customers. Mr. Rent A Car cannot be held responsible for upgrading vehicle during unavailability of the reserved vehcile type due to uninformed delayed arrivals.

Please note that during peak season, once we confirm and hold the car for your reservation, if for any reason the delay occurred , the delayed pickup time will be arranged but the return time will stay the same as the original reserved return time. Any overage return during peak season will result on a penalty and extra daily rate will apply instead of a normal rental daily rate.

To extend a rental from your originally scheduled return time, you must contact your rental location. A service fee of $20.00 will apply and your original per-day rental rate may change.

For YVR arrival customer, Please call 604-303-0063 when you are in the baggage claim area, after contact us, you can proceed to the designated pickup location await for the pick up service. For the pick up locations on domestic and international, please refer to our online link for video demo.

For all other rental except Airport location rental, shuttle service is available per-arranged. An surcharge may apply to distance within 10 KM. from our rental office. Please phone the local rental office to arrange for the pick up service if needed.

Rental Conditions and Reuqiements

A valid government issued Drivers license is required at the time of rental, we only accept original documents and no photo copy will be accepted. If an international driving permit is used, the original drivers license must accompany the permit for the rental.

In some cases when license does not contain a photograph such as a temporary license, another piece of government issued photo ID will be needed.

Customer will need a major credit card in their own name at the time of the rental. Although customer can choose to pay their rental in a different way, a credit card is required to do an authorization hold, and that will act as a SECURITY HOLD for the rental. Authorization hold is not a payment, but customer must have the equivalent credit amount available at the time of rental. (see below)

Economy to Full-size : $500 for age 25 and over, $1000 for age 21 to not yet 25,

SUVs, Premium or Mini Vans, Pick-up truck, 6 seats and up : $1000 for age 25 and over,

Luxury & Sport cars : $2500 for age 25 and over, due to luxury class difference, please call for under age rental

Acceptable Major Credit Card for authorization hold is limited to VISA, MASTERCARD, and AMERICAN EXPRESS ,with renter’s name on it. WE DO NOT accept any prepay credit card, debit VISA or debit MASTERCARD or UNION PAY for authorization hold.

In Canada Liability or Property Accident Insurance and Collision Insurance is required on all vehicles. Customer can bring their own car rental insurance or purchase an Damage Waiver(ODW) from us. Customer bringing their own insurance is subject to a plate usage and insurance transfer administration fee. Customer using their own rental insurance needs to bring us the original written policy paper as we need to obtain a copy of the said policy. Daily, Weekly, and Monthly rates quoted on the reservation page does not include insurance.

For rentals 90 calendar days and over , it’s considered as a short term leasing. It is subject to purchase at lease the minimum basic insurance package from Mr. Rent A Car as no other insurance will be valid for this kind of rental, that includes any rental or substitute vehicle insurance or the credit card insurance.

The age of majority to rent a car is 25. Person age 19 to but not complete 25 can rent car as well but an underage surcharge will apply.

A class 5 BC license or equivalent is required for car rental. If renter hold a BC class 7 or equivalent license, he or she might rent the car with a new driver surcharge. For conditions to rent and operate any passenger vehicles over 10 seating spaces, renter must be over 25 years of age and carry a minimum of a class 4 BC license or equivalent, this includes any additional drivers who will be operation the above said vehicles. **Driver with a learner’s license class L does not qualify to rent and/or operate any type of rental vehicles.

Payment in full is required at the time of rental.

Acceptable payment method includes VISA, MASTERCARD, AMERICAN EXPRESS, DEBIT , WE CHAT PAY, AND CASH.

Additional drivers must meet all qualifications as the primary driver in regards to age, and license requirements. The person operating the rental car beside the renter must add their names to the contract. Additional driver/s fee might apply.

For Non-Local/Airport Customers, unlimited Kilometers may be available only when the rental vehicle remains within the province of the rental location. If the rental vehicle is traveling outside of the province of rental location, mileage will be limited to 200 km per day, 1400 km per week, or 3000 km per month with an additional $0.25 per kilometer for excess kilometers. Unlimited mileage is not available to local customers. Local customers are restricted to 200 km per day. For non-standard vehicle rentals such as Vans and Luxury Cars , kilometer restrictions will apply per category. Contact us for specific details for these vehicle types. Additional charges will apply for out of province or cross border travel and must be approved before rental is taken.

Canada and USA allowed only with written permission from the Mr Rent A Car Office. Traveling outside of the province of the original rental location will incur additional charges.

Certain geographical restrictions may still apply. Vehicles taken outside of the province or bordering province or state without our written permission will receive 100 kilometers per day and a charge of 0.25CAD per each additional kilometer. Vehicles are not permitted to travel into Alaska, the Yukon, the North West Territories, Nunavut or Mexico.

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

No pets are allowed inside the rental car except a service dog. Smoking of any kind including electric vape is prohibited in the rental car. A cleaning fee minimum of $500 cleaning and deodorizing fee will be charge to renter should the above describe happened.

Mr. Rent A Car reserves the right to cancel the reservation or refuse rental without any further reasons.

Mr. Rent-A-Car reserves the right to change above terms and conditions without any notice.

Frequently Asked Questions

We have rental locations in various cities namely- Vancouver, Richmond, Burnaby, Coquitlam and Calgary. We also offer airport rentals at VYR and YYC International Airports. Please visit our Locations page for detailed addresses and contact information.

Renters must be at least 21 years old. A young driver surcharge may apply to renters under 25.

You need to bring a valid driver’s license, a credit card in the renter’s name, and a confirmation of your reservation.

Yes, you can extend your rental period by contacting our customer service. Additional charges will apply.

Vehicles should be returned with the same amount of fuel as when rented. If not, a refueling fee will be charged.

Yes, we offer one way rentals between our locations. Additional fees may apply.

You can make a reservation online through our website, by calling our customer service hotline, or by visiting any of our rental locations.

What information do I need to provide to make a reservation?

No, we do not accept debit cards.

We offer a wide range of vehicles, including economy cars, SUVs, luxury vehicles, and vans. Please visit our Fleet page for more details.

Yes, all our rental cars come with basic insurance coverage. Additional coverage options are available for purchase.

Yes, you can add additional drivers for a nominal fee. All additional drivers must meet the same rental requirements as the primary driver.

Yes, we offer GPS units and child seats for an additional fee. Please request these at the time of reservation.

In case of an accident, contact the local authorities and our customer service immediately. For breakdowns, our roadside assistance service is available 24/7.

Rental rates are calculated based on the type of vehicle, rental duration, and mileage. Additional fees may apply for extra services or equipment.

We accept major credit cards, and, in some locations, cash. Please check with your rental location for specific details.

Yes, a security deposit is required at the time of rental. The amount varies based on the vehicle type and rental duration.

You will need to provide a valid driver’s license, a major credit card, and your contact details.

Calgary Car Rental In Burnaby Tips for Car Rental Vancouver

Car Hire for Insurance: The Smart and Easy Guide to a Replacement Car

Car Hire for Insurance

Car hire for insurance is what you search when your own car is off the road after a claim and you need a replacement to keep your life moving. Maybe you had a crash. Maybe your car is in the shop for repairs. Maybe your insurer said you can have a rental while you wait. Whatever the case, you want a simple car hire that fits your claim, with no stress. This guide shows you the smart and easy way to do it.

We are Mr. Rent A Car. We have rented cars in Western Canada since 1996, and we handle insurance replacement rentals as part of our work. In this guide we keep it clear. We show you what car hire for insurance means, how the process works, and what your claim may cover. We also show you how to arrange a replacement car with us fast. Our goal is to get you back on the road with as little fuss as possible.

Here is everything you need to know about car hire for insurance.

Please note about your claim and coverWhat your claim covers can differ by policy and by insurer, and terms can change. So always check your loss of use or replacement cover with your own adjuster first. For the current details and to set up your replacement car, just call us on 604-303-0063 or visit mrrentacar.com. Our team will help you understand the next steps for your claim.
mixboard image 2026 08 19T013118.694 Car hire for insurance is what you search when your own car is off the road after a claim and you need a replacement to keep your life moving. Maybe you had a crash. Maybe your car is in the shop for repairs. Maybe your insurer said you can have a rental while you wait. Whatever the case, you want a simple car hire that fits your claim, with no stress. This guide shows you the smart and easy way to do it.

1. What Car Hire for Insurance Means

Car hire for insurance means renting a temporary car while your own car is off the road after a claim. People also call this an insurance replacement rental or a loss of use rental. The idea is simple. Your car is being repaired or has been written off, so you need wheels in the meantime. A replacement rental keeps you moving while your claim runs its course.

With us this is a normal part of what we do. We handle insurance replacement rentals from our branches across Western Canada. We keep the process clear and quick, so a stressful time gets a little easier.

2. Who We Are and Why It Helps

Before you trust anyone with a claim rental you should know who they are. We are Mr. Rent A Car. We have served Western Canada since 1996. That is close to thirty years of rentals, including insurance replacement work. We are a local team, not a faceless chain.

That base helps you when you are dealing with a claim. We know the replacement process. We keep our terms clear. We answer the phone and explain each step in plain words. When your car is off the road, a local team like ours makes the replacement simple.

3. When You Need an Insurance Replacement Car

There are a few common times when car hire for insurance is the answer. Here are the main ones we see.

  • Your car is in the shop for repairs after a crash
  • Your car was written off and you are waiting on the claim
  • The other driver was at fault and you need a car in the meantime
  • Your policy includes loss of use and you want to use it
  • You simply cannot be without a car while yours is fixed

In each case the goal is the same. Get a fair replacement car quickly, so your daily life keeps running. That is exactly what we help with.

4. How Insurance Car Hire Works, Step by Step

The process is simpler than most people think. First you report your claim to your insurer and get your claim number. Next you ask your adjuster whether your claim covers a rental, and for how long. Then you call us with your claim details, and we set up the right replacement car. You collect the car and drive it while your own car is fixed. When your car is ready, you return the rental.

The key is to talk to both sides early. Speak to your adjuster about your cover, and speak to us about the car. When both are lined up, the handover is quick and clear.

5. Loss of Use and What Your Claim May Cover

Loss of use is the part of a claim that can pay for a replacement car while yours is off the road. Not every policy has it, and the amount and length can differ. Some claims cover a set daily amount. Some cover a set number of days. Some do not cover a rental at all.

So the honest first step is to check with your own adjuster. Ask if your claim includes loss of use or a replacement car, what daily amount it allows, and for how long. Once you know that, we can match a car that fits your cover. If your claim does not cover a rental, we can still set you up with a fair everyday rate.

mixboard image 2026 08 19T013120.130 Car hire for insurance is what you search when your own car is off the road after a claim and you need a replacement to keep your life moving. Maybe you had a crash. Maybe your car is in the shop for repairs. Maybe your insurer said you can have a rental while you wait. Whatever the case, you want a simple car hire that fits your claim, with no stress. This guide shows you the smart and easy way to do it.

6. Which Replacement Car You Get

A good replacement car should suit your daily needs, not just tick a box. If you drive a small car day to day, a compact replacement keeps costs low and fits your cover. If you have a family, a larger car or a minivan makes more sense. If you tow or need space for work, we can talk through the right option.

Tell us what you drive and what you use the car for. We will match a replacement that fits your life and your claim. The aim is a car that feels normal, so the repair time barely slows you down.

7. How to Arrange Your Replacement Car With Us

Setting up a replacement car with us is quick. Have your claim number and your adjuster details ready. Call us on 604-303-0063 and tell us about your claim and what you drive. We will talk you through the options and set up a car that fits. If you are not sure about your cover yet, we can still help you plan while you confirm it with your adjuster.

Once the car is set, you just bring your licence and a credit card on the day. We hand over a clean and checked car near you. Then you are back on the road.

8. What You Need to Rent

Renting a replacement car with us is simple. You need three things. First, a valid driver licence, which is a class 5 licence or the equal from your home region. We accept the original only, not a photocopy. Second, a major credit card in the driver name for the security hold. Third, your claim and booking details.

Bring all three and you are ready to drive. Keep your claim number handy too, since it helps us line up your replacement smoothly.

9. Deposit, Age, and Licence Rules

A security hold sits on your credit card during the rental, just like any rental. The amount depends on the car. Smaller cars carry about five hundred dollars for drivers aged twenty five and over. SUVs, minivans, and premium cars carry about one thousand dollars. The hold is not a charge. We release it in full once you return the car in good condition.

The main age to rent without extra terms is twenty five. Drivers aged nineteen to twenty four can still rent with a small young driver fee. A class 5 licence or the equal is needed. A learner licence does not qualify. We take major credit cards for the hold. We do not take debit or prepaid cards for it.

10. Insurance and Protection on the Rental

Even a replacement car needs proper cover while you drive it. In Canada liability and collision cover is required on all vehicles. You may already be covered through your own policy or a premium credit card, so check first. If you are covered, bring the original policy paper, and a small transfer fee applies.

If you are not covered, you can add our Damage Waiver at the counter. That keeps things easy and lowers your risk while you drive the replacement. Sort your cover when you book, so the handover is quick.

mixboard image 2026 08 19T013121.605 Car hire for insurance is what you search when your own car is off the road after a claim and you need a replacement to keep your life moving. Maybe you had a crash. Maybe your car is in the shop for repairs. Maybe your insurer said you can have a rental while you wait. Whatever the case, you want a simple car hire that fits your claim, with no stress. This guide shows you the smart and easy way to do it.

11. How Long You Can Keep the Replacement Car

How long you keep the replacement car usually depends on your claim and your repair time. Many claims cover a rental until your car is fixed or the claim is settled, up to the limit in your policy. So the length is set by your cover and your repair, not just by us.

Keep in touch with your adjuster about the repair timeline, and keep us in the loop too. If your repair runs longer than planned, call us early on 604-303-0063 and we will help you sort the extra days.

12. 7 Smart Tips for Insurance Car Hire

Here are seven quick tips for a smooth insurance replacement rental.

  • Report your claim and get your claim number first.
  • Ask your adjuster about loss of use and how many days it covers.
  • Call us early with your claim details to line up the car.
  • Pick a replacement that matches what you drive day to day.
  • Check your own policy and credit card for rental cover.
  • Keep in touch on the repair timeline to plan the return.
  • Call us if the repair runs long so we can extend the car.

13. Why Rent Your Replacement Car From Us

Here is how we make an insurance replacement easy. We are a local team that has served Western Canada since 1996. We handle replacement rentals every week, so we know the process. We keep our terms clear with no surprise counter fees. We match the right car to your needs and your claim. We have branches near you across the Lower Mainland and in Calgary. Our goal is to get you back on the road fast, with as little stress as possible.

What You Get With Us

  • Help understanding your replacement options
  • A car matched to your needs and your claim
  • Clear terms with no surprise counter fees
  • Branches near you across the Lower Mainland and Calgary
  • Flexible days if your repair runs longer than planned
  • A clean and checked car every time
  • A local team serving Western Canada since 1996

Closing Thoughts

Car hire for insurance does not need to add to the stress of a claim. Report your claim, check your loss of use cover with your adjuster, and call us with the details. We will match a replacement car that fits your life and get you back on the road. When your own car is ready, you simply return the rental. We have handled insurance replacement rentals in Vancouver, Surrey, Calgary, and across Western Canada since 1996. Call us on 604-303-0063 and we will make your replacement car simple.

Frequently Asked Questions

These are the questions people ask us most about car hire for insurance.

What is car hire for insurance?

It means renting a temporary car while your own car is off the road after a claim. People also call it an insurance replacement rental or a loss of use rental. It keeps you moving while your car is repaired or your claim is settled.

Does my insurance pay for a rental while my car is repaired?

It depends on your policy. Some claims include loss of use, which can pay a set daily amount or cover a set number of days. Some do not cover a rental at all. Always check with your own adjuster to confirm your cover.

How do I arrange an insurance replacement car?

Report your claim and get your claim number, then ask your adjuster about your rental cover. Call us on 604-303-0063 with your claim details and we will set up a replacement car that fits your needs and your cover.

Which car will I get as a replacement?

A car that suits your daily needs. If you drive a small car, a compact replacement keeps costs low. If you have a family, a larger car or a minivan makes sense. Tell us what you drive and we will match it.

How long can I keep the replacement car?

Usually until your car is fixed or your claim is settled, up to the limit in your policy. The length is set by your cover and your repair time. Keep us and your adjuster updated if the repair runs long.

Do I need to pay a deposit for a replacement car?

Yes, a security hold sits on your credit card like any rental. Smaller cars carry about five hundred dollars for drivers twenty five and over. SUVs and vans carry about one thousand dollars. It is a hold, not a charge, and we release it in full on return.

What do I need to bring?

Bring a valid class 5 licence, a major credit card in the driver name, and your claim and booking details. Keep your claim number handy, since it helps us line up your replacement smoothly.

Do you serve my area?

We serve Vancouver, Richmond, Burnaby, Surrey, Coquitlam, and Calgary, including the airport areas. Call us or check our locations page to find the branch closest to you.

How To Arrange Car Hire for Insurance

Here is the simple path to set up a replacement car with us.

  1. Report your claim to your insurer and get your claim number.
  2. Ask your adjuster about loss of use or replacement cover.
  3. Call us on 604-303-0063 with your claim details.
  4. Choose a replacement car that suits your needs.
  5. Bring a valid class 5 licence and a major credit card.
  6. Collect your replacement car from the branch near you.
  7. Return it once your own car is ready.

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