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Daily rate is based on 24 hours; there is a 30 minute grace period for return, after 30 minutes late, hourly charges may apply. After 120 minutes late, a full-day late charge will be applied.

Minimum rental is 1 day.

Once we receive your online reservation request, we will process it and send you a reservation confirmation letter, Please provide valid information as we might have to contact you to finalize the booking if you did not leave your credit card information for deposit to secure the rental car.

Please note that we will charge a deposit to secure the car for your reservation, customer can provide their credit card information online or phone-in to our office. Customer need to make sure to bring and present that credit card at time of rental, a different method of payment can be used at time of rental but the credit card used for reservation must be present as well.

If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. Mr. Rent-A-Car will not be responsible for any canceled reservations.

You must contact the rental office to inform of the delay if the delay will be greater then 2 hours prior to the scheduled arrival time in order for the car to be held. Every effort will be made to accommodate based on fleet availability. However during the peak seasons, any uninformed delays beyond 30 mins will be considered a “No-show” and Mr. Rent A Car reserves all the right to release the reservation for next customer. Cost of upgrading to other size of vehicles will be borne by customers. Mr. Rent A Car cannot be held responsible for upgrading vehicle during unavailability of the reserved vehcile type due to uninformed delayed arrivals.

Please note that during peak season, once we confirm and hold the car for your reservation, if for any reason the delay occurred , the delayed pickup time will be arranged but the return time will stay the same as the original reserved return time. Any overage return during peak season will result on a penalty and extra daily rate will apply instead of a normal rental daily rate.

To extend a rental from your originally scheduled return time, you must contact your rental location. A service fee of $20.00 will apply and your original per-day rental rate may change.

For YVR arrival customer, Please call 604-303-0063 when you are in the baggage claim area, after contact us, you can proceed to the designated pickup location await for the pick up service. For the pick up locations on domestic and international, please refer to our online link for video demo.

For all other rental except Airport location rental, shuttle service is available per-arranged. An surcharge may apply to distance within 10 KM. from our rental office. Please phone the local rental office to arrange for the pick up service if needed.

Rental Conditions and Reuqiements

A valid government issued Drivers license is required at the time of rental, we only accept original documents and no photo copy will be accepted. If an international driving permit is used, the original drivers license must accompany the permit for the rental.

In some cases when license does not contain a photograph such as a temporary license, another piece of government issued photo ID will be needed.

Customer will need a major credit card in their own name at the time of the rental. Although customer can choose to pay their rental in a different way, a credit card is required to do an authorization hold, and that will act as a SECURITY HOLD for the rental. Authorization hold is not a payment, but customer must have the equivalent credit amount available at the time of rental. (see below)

Economy to Full-size : $500 for age 25 and over, $1000 for age 21 to not yet 25,

SUVs, Premium or Mini Vans, Pick-up truck, 6 seats and up : $1000 for age 25 and over,

Luxury & Sport cars : $2500 for age 25 and over, due to luxury class difference, please call for under age rental

Acceptable Major Credit Card for authorization hold is limited to VISA, MASTERCARD, and AMERICAN EXPRESS ,with renter’s name on it. WE DO NOT accept any prepay credit card, debit VISA or debit MASTERCARD or UNION PAY for authorization hold.

In Canada Liability or Property Accident Insurance and Collision Insurance is required on all vehicles. Customer can bring their own car rental insurance or purchase an Damage Waiver(ODW) from us. Customer bringing their own insurance is subject to a plate usage and insurance transfer administration fee. Customer using their own rental insurance needs to bring us the original written policy paper as we need to obtain a copy of the said policy. Daily, Weekly, and Monthly rates quoted on the reservation page does not include insurance.

For rentals 90 calendar days and over , it’s considered as a short term leasing. It is subject to purchase at lease the minimum basic insurance package from Mr. Rent A Car as no other insurance will be valid for this kind of rental, that includes any rental or substitute vehicle insurance or the credit card insurance.

The age of majority to rent a car is 25. Person age 19 to but not complete 25 can rent car as well but an underage surcharge will apply.

A class 5 BC license or equivalent is required for car rental. If renter hold a BC class 7 or equivalent license, he or she might rent the car with a new driver surcharge. For conditions to rent and operate any passenger vehicles over 10 seating spaces, renter must be over 25 years of age and carry a minimum of a class 4 BC license or equivalent, this includes any additional drivers who will be operation the above said vehicles. **Driver with a learner’s license class L does not qualify to rent and/or operate any type of rental vehicles.

Payment in full is required at the time of rental.

Acceptable payment method includes VISA, MASTERCARD, AMERICAN EXPRESS, DEBIT , WE CHAT PAY, AND CASH.

Additional drivers must meet all qualifications as the primary driver in regards to age, and license requirements. The person operating the rental car beside the renter must add their names to the contract. Additional driver/s fee might apply.

For Non-Local/Airport Customers, unlimited Kilometers may be available only when the rental vehicle remains within the province of the rental location. If the rental vehicle is traveling outside of the province of rental location, mileage will be limited to 200 km per day, 1400 km per week, or 3000 km per month with an additional $0.25 per kilometer for excess kilometers. Unlimited mileage is not available to local customers. Local customers are restricted to 200 km per day. For non-standard vehicle rentals such as Vans and Luxury Cars , kilometer restrictions will apply per category. Contact us for specific details for these vehicle types. Additional charges will apply for out of province or cross border travel and must be approved before rental is taken.

Canada and USA allowed only with written permission from the Mr Rent A Car Office. Traveling outside of the province of the original rental location will incur additional charges.

Certain geographical restrictions may still apply. Vehicles taken outside of the province or bordering province or state without our written permission will receive 100 kilometers per day and a charge of 0.25CAD per each additional kilometer. Vehicles are not permitted to travel into Alaska, the Yukon, the North West Territories, Nunavut or Mexico.

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

No pets are allowed inside the rental car except a service dog. Smoking of any kind including electric vape is prohibited in the rental car. A cleaning fee minimum of $500 cleaning and deodorizing fee will be charge to renter should the above describe happened.

Mr. Rent A Car reserves the right to cancel the reservation or refuse rental without any further reasons.

Mr. Rent-A-Car reserves the right to change above terms and conditions without any notice.

Frequently Asked Questions

We have rental locations in various cities namely- Vancouver, Richmond, Burnaby, Coquitlam and Calgary. We also offer airport rentals at VYR and YYC International Airports. Please visit our Locations page for detailed addresses and contact information.

Renters must be at least 21 years old. A young driver surcharge may apply to renters under 25.

You need to bring a valid driver’s license, a credit card in the renter’s name, and a confirmation of your reservation.

Yes, you can extend your rental period by contacting our customer service. Additional charges will apply.

Vehicles should be returned with the same amount of fuel as when rented. If not, a refueling fee will be charged.

Yes, we offer one way rentals between our locations. Additional fees may apply.

You can make a reservation online through our website, by calling our customer service hotline, or by visiting any of our rental locations.

What information do I need to provide to make a reservation?

No, we do not accept debit cards.

We offer a wide range of vehicles, including economy cars, SUVs, luxury vehicles, and vans. Please visit our Fleet page for more details.

Yes, all our rental cars come with basic insurance coverage. Additional coverage options are available for purchase.

Yes, you can add additional drivers for a nominal fee. All additional drivers must meet the same rental requirements as the primary driver.

Yes, we offer GPS units and child seats for an additional fee. Please request these at the time of reservation.

In case of an accident, contact the local authorities and our customer service immediately. For breakdowns, our roadside assistance service is available 24/7.

Rental rates are calculated based on the type of vehicle, rental duration, and mileage. Additional fees may apply for extra services or equipment.

We accept major credit cards, and, in some locations, cash. Please check with your rental location for specific details.

Yes, a security deposit is required at the time of rental. The amount varies based on the vehicle type and rental duration.

You will need to provide a valid driver’s license, a major credit card, and your contact details.

Tips for Car Rental

Car Rental and Accommodation Directories vs. Booking Platforms: Which One for Your Next Trip?

car rental

Planning a trip involves a lot of moving parts—flight, stay, and wheels to get around. Two popular ways to sort out your car rental and accommodation at once are:

  1. Using a specialized directory that lists both services, and
  2. Going with an all-in-one booking platform like Expedia or Booking.com.

Which one is better? That really depends on what matters to you—flexibility, cost, user experience, or customer support. Let’s explore both and break it down in plain, human terms so you can make the best choice for your next getaway.

Accomodation

What is a Car Rental and Accommodation Directory?

A directory acts like a detailed catalog. It shows a list of car rental companies and accommodation options (hotels, B&Bs, vacation rentals) side by side. You can compare prices, locations, and even policies—for example, cancellation rules or business hours.

The big advantage here is simplicity. You’re seeing everything relevant to transport and lodging in one place. If you want budget combos or specific pairings (like a beachfront hotel + economy car), a directory helps you find that quickly.

What is an All-in-One Booking Platform?

image 2 Planning a trip involves a lot of moving parts—flight, stay, and wheels to get around. Two popular ways to sort out your car rental and accommodation at once are:

These platforms (think Expedia, Booking.com, Kayak) let you search for flights, hotels, and car rentals together. Even cruises and experiences—if that’s your thing.

They’re designed for users who want one-stop shopping. You can bundle a flight and hotel or hotel and car, get a single confirmation, and pay it all at once. Plus, many have mobile apps that make changes or cancellations fast and easy.

Cost Comparison: Directory vs. Platform

  • Directories
    They often link you directly to the business’s site—so the price you see is the rate they set, with no added fees from a big booking engine. That can save you a few bucks.
  • All-in-One Platforms
    They sometimes offer package discounts—like 10% off when you book hotel + car. They may also show promo codes and loyalty rewards you can use across services. But those savings don’t always outweigh the convenience fees or less personal service.

Tip: If you book with Mr. Rent a Car, you get transparent direct pricing and friendly support. You might save compared to what an aggregator shows after markups or hidden fees.

Booking Flexibility and Cancellation Policies

  • Directories
    You’re bound by the individual cancellation policies of the car provider and hotel. That might mean different deadlines and refund rules. While you get total control, managing two bookings can be more to keep track of.
  • All-in-One Platforms
    They often simplify this with unified cancellation tools and a single refund policy. But cancelling everything might trigger big fees depending on changes in your travel plans.

User Experience and Ease of Use

  • Directories
    They’re built for targeted browsing, not fancy visual layouts. You might see lots of text, fewer photos, and less intuitive filters. The benefit? There’s less fluff and fewer distractions.
  • All-in-One Platforms
    Sleek, mobile-friendly, and with filters for stars, price range, amenities, etc. They often include user reviews, maps, and booking calendars—all great if you’re planning multiple aspects at once.

Customer Service and Problem Resolution

  • Directories
    You’re dealing with the car agency and hotel directly. Mistakes or last-minute changes mean reaching out to each provider separately. That gives you more control and direct accountability—but it takes time.
  • All-in-One Platforms
    They act as middlemen. Need help rebooking after a flight delay? Just call the platform’s helpline. It’s reassuring, but they may not have as clear-cut access to your actual provider. You’re often at their mercy when issues arise.

When a Directory Might Be a Better Choice

A directory is ideal if you:

  • Want transparent rates from businesses like Mr. Rent a Car
  • Prefer more personal service and easier custom requests
  • Plan to pair a specific type of rental car and lodging
  • Don’t mind booking multiple services separately

Using a directory can feel more laid-back and flexible. For example, if you want a spacious SUV with rooftop delivery and a boutique hotel near a scenic route, this approach could really benefit you.

When an All-in-One Platform Works Best

These platforms make sense if you:

  • Want speed and simplicity—search, click, and pay in one shot
  • Appreciate bundle offers and loyalty points across services
  • Prefer a one-stop refund portal and emergency support
  • Want a polished user experience with filters, maps, and reviews

For travelers who book flights, hotels, and cars all at once, this route feels smooth and efficient—even if it sometimes comes at a higher cost.

Bottom Line: What Should You Choose?

  1. If you value direct communication, personalized support, and booking exactly what you want, go with a car rental and accommodation directory—especially when locally trusted providers like Mr. Rent a Car are involved.
  2. If you want everything bundled and handled in one place, with uncomplicated booking and cancellation, go with an all-in-one platform like Expedia or Booking.com.

Both options work well. It boils down to your travel style—whether you want frictionless simplicity or thoughtful customization.

Want to Dig Deeper?

  • See how Mr. Rent a Car offers transparent, direct booking and support.
  • Visit Expedia or Booking.com to compare bundled deal layouts and reviews.
  • Explore travel blogs or forums—like Tripadvisor—to hear first-hand experiences from other travelers.

Final Thought

Couple enjoying in a convertible car rental

Whether you go with a directory or an all-in-one platform, the best approach is the one that fits your needs—ease vs. flexibility, bundled convenience vs. direct calling, package simplicity vs. personalized care. From there, you’ll face fewer headaches and enjoy more of your actual trip. Safe travels!

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