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1.844.mmrrent (667.7368)

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Online Reservations Terms and Conditions

Daily rate is based on 24 hours; there is a 30 minute grace period for return, after 30 minutes late, hourly charges may apply. After 120 minutes late, a full-day late charge will be applied.

Minimum rental is 1 day.

Once we receive your online reservation request, we will process it and send you a reservation confirmation letter, Please provide valid information as we might have to contact you to finalize the booking if you did not leave your credit card information for deposit to secure the rental car.

Please note that we will charge a deposit to secure the car for your reservation, customer can provide their credit card information online or phone-in to our office. Customer need to make sure to bring and present that credit card at time of rental, a different method of payment can be used at time of rental but the credit card used for reservation must be present as well.

If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. Mr. Rent-A-Car will not be responsible for any canceled reservations.

You must contact the rental office to inform of the delay if the delay will be greater then 2 hours prior to the scheduled arrival time in order for the car to be held. Every effort will be made to accommodate based on fleet availability. However during the peak seasons, any uninformed delays beyond 30 mins will be considered a “No-show” and Mr. Rent A Car reserves all the right to release the reservation for next customer. Cost of upgrading to other size of vehicles will be borne by customers. Mr. Rent A Car cannot be held responsible for upgrading vehicle during unavailability of the reserved vehcile type due to uninformed delayed arrivals.

Please note that during peak season, once we confirm and hold the car for your reservation, if for any reason the delay occurred , the delayed pickup time will be arranged but the return time will stay the same as the original reserved return time. Any overage return during peak season will result on a penalty and extra daily rate will apply instead of a normal rental daily rate.

To extend a rental from your originally scheduled return time, you must contact your rental location. A service fee of $20.00 will apply and your original per-day rental rate may change.

For YVR arrival customer, Please call 604-303-0063 when you are in the baggage claim area, after contact us, you can proceed to the designated pickup location await for the pick up service. For the pick up locations on domestic and international, please refer to our online link for video demo.

For all other rental except Airport location rental, shuttle service is available per-arranged. An surcharge may apply to distance within 10 KM. from our rental office. Please phone the local rental office to arrange for the pick up service if needed.

Rental Conditions and Reuqiements

A valid government issued Drivers license is required at the time of rental, we only accept original documents and no photo copy will be accepted. If an international driving permit is used, the original drivers license must accompany the permit for the rental.

In some cases when license does not contain a photograph such as a temporary license, another piece of government issued photo ID will be needed.

Customer will need a major credit card in their own name at the time of the rental. Although customer can choose to pay their rental in a different way, a credit card is required to do an authorization hold, and that will act as a SECURITY HOLD for the rental. Authorization hold is not a payment, but customer must have the equivalent credit amount available at the time of rental. (see below)

Economy to Full-size : $500 for age 25 and over, $1000 for age 21 to not yet 25,

SUVs, Premium or Mini Vans, Pick-up truck, 6 seats and up : $1000 for age 25 and over,

Luxury & Sport cars : $2500 for age 25 and over, due to luxury class difference, please call for under age rental

Acceptable Major Credit Card for authorization hold is limited to VISA, MASTERCARD, and AMERICAN EXPRESS ,with renter’s name on it. WE DO NOT accept any prepay credit card, debit VISA or debit MASTERCARD or UNION PAY for authorization hold.

In Canada Liability or Property Accident Insurance and Collision Insurance is required on all vehicles. Customer can bring their own car rental insurance or purchase an Damage Waiver(ODW) from us. Customer bringing their own insurance is subject to a plate usage and insurance transfer administration fee. Customer using their own rental insurance needs to bring us the original written policy paper as we need to obtain a copy of the said policy. Daily, Weekly, and Monthly rates quoted on the reservation page does not include insurance.

For rentals 90 calendar days and over , it’s considered as a short term leasing. It is subject to purchase at lease the minimum basic insurance package from Mr. Rent A Car as no other insurance will be valid for this kind of rental, that includes any rental or substitute vehicle insurance or the credit card insurance.

The age of majority to rent a car is 25. Person age 19 to but not complete 25 can rent car as well but an underage surcharge will apply.

A class 5 BC license or equivalent is required for car rental. If renter hold a BC class 7 or equivalent license, he or she might rent the car with a new driver surcharge. For conditions to rent and operate any passenger vehicles over 10 seating spaces, renter must be over 25 years of age and carry a minimum of a class 4 BC license or equivalent, this includes any additional drivers who will be operation the above said vehicles. **Driver with a learner’s license class L does not qualify to rent and/or operate any type of rental vehicles.

Payment in full is required at the time of rental.

Acceptable payment method includes VISA, MASTERCARD, AMERICAN EXPRESS, DEBIT , WE CHAT PAY, AND CASH.

Additional drivers must meet all qualifications as the primary driver in regards to age, and license requirements. The person operating the rental car beside the renter must add their names to the contract. Additional driver/s fee might apply.

For Non-Local/Airport Customers, unlimited Kilometers may be available only when the rental vehicle remains within the province of the rental location. If the rental vehicle is traveling outside of the province of rental location, mileage will be limited to 200 km per day, 1400 km per week, or 3000 km per month with an additional $0.25 per kilometer for excess kilometers. Unlimited mileage is not available to local customers. Local customers are restricted to 200 km per day. For non-standard vehicle rentals such as Vans and Luxury Cars , kilometer restrictions will apply per category. Contact us for specific details for these vehicle types. Additional charges will apply for out of province or cross border travel and must be approved before rental is taken.

Canada and USA allowed only with written permission from the Mr Rent A Car Office. Traveling outside of the province of the original rental location will incur additional charges.

Certain geographical restrictions may still apply. Vehicles taken outside of the province or bordering province or state without our written permission will receive 100 kilometers per day and a charge of 0.25CAD per each additional kilometer. Vehicles are not permitted to travel into Alaska, the Yukon, the North West Territories, Nunavut or Mexico.

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

No pets are allowed inside the rental car except a service dog. Smoking of any kind including electric vape is prohibited in the rental car. A cleaning fee minimum of $500 cleaning and deodorizing fee will be charge to renter should the above describe happened.

Mr. Rent A Car reserves the right to cancel the reservation or refuse rental without any further reasons.

Mr. Rent-A-Car reserves the right to change above terms and conditions without any notice.

Frequently Asked Questions

We have rental locations in various cities namely- Vancouver, Richmond, Burnaby, Coquitlam and Calgary. We also offer airport rentals at VYR and YYC International Airports. Please visit our Locations page for detailed addresses and contact information.

Renters must be at least 21 years old. A young driver surcharge may apply to renters under 25.

You need to bring a valid driver’s license, a credit card in the renter’s name, and a confirmation of your reservation.

Yes, you can extend your rental period by contacting our customer service. Additional charges will apply.

Vehicles should be returned with the same amount of fuel as when rented. If not, a refueling fee will be charged.

Yes, we offer one way rentals between our locations. Additional fees may apply.

You can make a reservation online through our website, by calling our customer service hotline, or by visiting any of our rental locations.

What information do I need to provide to make a reservation?

No, we do not accept debit cards.

We offer a wide range of vehicles, including economy cars, SUVs, luxury vehicles, and vans. Please visit our Fleet page for more details.

Yes, all our rental cars come with basic insurance coverage. Additional coverage options are available for purchase.

Yes, you can add additional drivers for a nominal fee. All additional drivers must meet the same rental requirements as the primary driver.

Yes, we offer GPS units and child seats for an additional fee. Please request these at the time of reservation.

In case of an accident, contact the local authorities and our customer service immediately. For breakdowns, our roadside assistance service is available 24/7.

Rental rates are calculated based on the type of vehicle, rental duration, and mileage. Additional fees may apply for extra services or equipment.

We accept major credit cards, and, in some locations, cash. Please check with your rental location for specific details.

Yes, a security deposit is required at the time of rental. The amount varies based on the vehicle type and rental duration.

You will need to provide a valid driver’s license, a major credit card, and your contact details.

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Flexible Car Booking Policies: Travel with Confidence with Mr Rent A Car

image 4 Looking for flexible car booking policies in Canada? Mr Rent A Car offers free cancellation, easy modifications, and no hidden fees—designed to keep your travel stress-free.
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Looking for flexible car booking policies in Canada? Mr Rent A Car offers free cancellation, easy modifications, and no hidden fees—designed to keep your travel stress-free.

In a fast-changing world, travel plans can shift at the last moment—flights get delayed, meetings get postponed, or sudden emergencies arise. At Mr Rent A Car, we understand how unpredictable life can be, which is why we’ve built flexible car booking policies that prioritize customer convenience, peace of mind, and budget protection.

Whether you’re planning a weekend getaway, a long business trip, or need an emergency vehicle rental, our adaptable reservation and cancellation policies let you book with confidence.

Flexible car booking with mr rent a car

Mr Rent A Car’s Flexible Car Booking Benefits

At Mr Rent A Car, we’ve designed our policies with customer-first thinking. Here’s what you can expect:

1. Free Cancellation Within 24 Hours

If you cancel your booking within 24 hours of making the reservation, you pay zero cancellation fee—no questions asked.

2. Modify or Cancel Up to 48 Hours Before Pickup

Plans changed? No problem. Modify or cancel your reservation up to 48 hours before pickup time with minimal or no penalty, depending on your location and vehicle type.

3. No Hidden Fees

Transparency is key. We display all terms and costs up front—no surprise cancellation or amendment charges at checkout or pickup.

4. Easy Online Modifications

Through our website www.mrrentacar.com, you can easily change:

  • Pickup or drop-off times
  • Vehicle category (if available)
  • Pickup location
  • Rental duration

All with a few clicks.

Last-Minute Rental Extensions

Need the car for an extra day or two? Mr Rent A Car allows on-the-go rental extensions through:

  • Our website
  • Customer support line
  • In-person at our nearest location

As long as the vehicle isn’t reserved by another renter, you can hold on to it as long as you need. Rates are prorated and confirmed instantly to avoid confusion.

Refundable Booking Options

For customers who prefer even more security, we offer a fully refundable booking tier. While this may cost slightly more at reservation, it provides:

  • 100% refund up to 2 hours before pickup
  • No penalties for no-shows in case of genuine emergencies (must notify support)
  • Priority customer support for rescheduling

This option is ideal for travelers with uncertain itineraries—business professionals, families, or those relying on flights or long-distance trains.

Vehicle Swap Flexibility

Let’s say you booked a compact car, but on arrival, you realize you need an SUV for added space. Our flexible fleet swap policy lets you:

  • Upgrade or downgrade based on availability
  • Pay or refund the difference instantly
  • Maintain all previous rental terms (insurance, driver add-ons, etc.)

This ensures you’re never stuck with a car that doesn’t fit your needs.

Multi-City Pickup and Drop Flexibility

For longer travel plans, our flexible pickup/drop-off policy supports different location returns, subject to availability:

  • One-way rentals with adjusted rates
  • Change your return city up to 24 hours in advance
  • Reduced fees for in-province drops

This makes us ideal for road trips, relocations, and long vacations.

24/7 Support for Sudden Changes

Our customer service team is available 24/7 to help with:

  • Travel delays or missed pickup times
  • Extending rentals on the go
  • Changing pickup/drop-off points
  • Resolving billing or insurance issues

This around-the-clock support ensures you’re never left without options.

Flight Delay or Travel Disruptions? We’ve Got You

If you’ve shared your flight or travel number at booking, we track delays to adjust your pickup time. In most cases, the car will remain reserved for up to 2–4 hours after the scheduled pickup time at no extra cost.

We also send:

  • SMS reminders of your reservation
  • Delay-aware assistance at airport counters
  • Real-time chat for assistance if you’re running late

Transparent Terms – No Surprises

We don’t believe in confusing fine print. All flexibility rules are:

  • Clearly mentioned at the time of booking
  • Summarized in your email confirmation
  • Visible when you log into your Mr Rent A Car account

This helps you make informed decisions and avoids any last-minute stress at pickup counters.

Flexibility Without Compromise

Our flexible policies don’t mean compromising on value. You still get:

  • Clean, insured, reliable vehicles
  • Competitive pricing with no hidden costs
  • Add-ons like GPS, baby seats, snow tires, and more
  • Multiple pickup points across British Columbia, Alberta, and Ontario

Who Benefits from Flexible Booking the Most?

  • Families with kids – because plans can change in a snap
  • Business travelers – dealing with meeting delays or reschedules
  • International tourists – facing immigration/customs uncertainties
  • Students – who may need short-term extensions during breaks
  • Emergency travelers – attending last-minute events, funerals, or hospital visits

Why Mr Rent A Car Is the Smart Choice

In an industry known for rigid policies and overcharges, Mr Rent A Car is proud to offer flexibility, humanity, and support. Whether it’s a change in plans, an upgrade need, or a last-minute delay—we’re here for you.

So the next time you’re planning a trip, choose a rental provider that’s flexible when you need it most. Choose Mr Rent A Car.

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