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Online Reservations Terms and Conditions

Daily rate is based on 24 hours; there is a 30 minute grace period for return, after 30 minutes late, hourly charges may apply. After 120 minutes late, a full-day late charge will be applied.

Minimum rental is 1 day.

Once we receive your online reservation request, we will process it and send you a reservation confirmation letter, Please provide valid information as we might have to contact you to finalize the booking if you did not leave your credit card information for deposit to secure the rental car.

Please note that we will charge a deposit to secure the car for your reservation, customer can provide their credit card information online or phone-in to our office. Customer need to make sure to bring and present that credit card at time of rental, a different method of payment can be used at time of rental but the credit card used for reservation must be present as well.

If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. Mr. Rent-A-Car will not be responsible for any canceled reservations.

You must contact the rental office to inform of the delay if the delay will be greater then 2 hours prior to the scheduled arrival time in order for the car to be held. Every effort will be made to accommodate based on fleet availability. However during the peak seasons, any uninformed delays beyond 30 mins will be considered a “No-show” and Mr. Rent A Car reserves all the right to release the reservation for next customer. Cost of upgrading to other size of vehicles will be borne by customers. Mr. Rent A Car cannot be held responsible for upgrading vehicle during unavailability of the reserved vehcile type due to uninformed delayed arrivals.

Please note that during peak season, once we confirm and hold the car for your reservation, if for any reason the delay occurred , the delayed pickup time will be arranged but the return time will stay the same as the original reserved return time. Any overage return during peak season will result on a penalty and extra daily rate will apply instead of a normal rental daily rate.

To extend a rental from your originally scheduled return time, you must contact your rental location. A service fee of $20.00 will apply and your original per-day rental rate may change.

For YVR arrival customer, Please call 604-303-0063 when you are in the baggage claim area, after contact us, you can proceed to the designated pickup location await for the pick up service. For the pick up locations on domestic and international, please refer to our online link for video demo.

For all other rental except Airport location rental, shuttle service is available per-arranged. An surcharge may apply to distance within 10 KM. from our rental office. Please phone the local rental office to arrange for the pick up service if needed.

Rental Conditions and Reuqiements

A valid government issued Drivers license is required at the time of rental, we only accept original documents and no photo copy will be accepted. If an international driving permit is used, the original drivers license must accompany the permit for the rental.

In some cases when license does not contain a photograph such as a temporary license, another piece of government issued photo ID will be needed.

Customer will need a major credit card in their own name at the time of the rental. Although customer can choose to pay their rental in a different way, a credit card is required to do an authorization hold, and that will act as a SECURITY HOLD for the rental. Authorization hold is not a payment, but customer must have the equivalent credit amount available at the time of rental. (see below)

Economy to Full-size : $500 for age 25 and over, $1000 for age 21 to not yet 25,

SUVs, Premium or Mini Vans, Pick-up truck, 6 seats and up : $1000 for age 25 and over,

Luxury & Sport cars : $2500 for age 25 and over, due to luxury class difference, please call for under age rental

Acceptable Major Credit Card for authorization hold is limited to VISA, MASTERCARD, and AMERICAN EXPRESS ,with renter’s name on it. WE DO NOT accept any prepay credit card, debit VISA or debit MASTERCARD or UNION PAY for authorization hold.

In Canada Liability or Property Accident Insurance and Collision Insurance is required on all vehicles. Customer can bring their own car rental insurance or purchase an Damage Waiver(ODW) from us. Customer bringing their own insurance is subject to a plate usage and insurance transfer administration fee. Customer using their own rental insurance needs to bring us the original written policy paper as we need to obtain a copy of the said policy. Daily, Weekly, and Monthly rates quoted on the reservation page does not include insurance.

For rentals 90 calendar days and over , it’s considered as a short term leasing. It is subject to purchase at lease the minimum basic insurance package from Mr. Rent A Car as no other insurance will be valid for this kind of rental, that includes any rental or substitute vehicle insurance or the credit card insurance.

The age of majority to rent a car is 25. Person age 19 to but not complete 25 can rent car as well but an underage surcharge will apply.

A class 5 BC license or equivalent is required for car rental. If renter hold a BC class 7 or equivalent license, he or she might rent the car with a new driver surcharge. For conditions to rent and operate any passenger vehicles over 10 seating spaces, renter must be over 25 years of age and carry a minimum of a class 4 BC license or equivalent, this includes any additional drivers who will be operation the above said vehicles. **Driver with a learner’s license class L does not qualify to rent and/or operate any type of rental vehicles.

Payment in full is required at the time of rental.

Acceptable payment method includes VISA, MASTERCARD, AMERICAN EXPRESS, DEBIT , WE CHAT PAY, AND CASH.

Additional drivers must meet all qualifications as the primary driver in regards to age, and license requirements. The person operating the rental car beside the renter must add their names to the contract. Additional driver/s fee might apply.

For Non-Local/Airport Customers, unlimited Kilometers may be available only when the rental vehicle remains within the province of the rental location. If the rental vehicle is traveling outside of the province of rental location, mileage will be limited to 200 km per day, 1400 km per week, or 3000 km per month with an additional $0.25 per kilometer for excess kilometers. Unlimited mileage is not available to local customers. Local customers are restricted to 200 km per day. For non-standard vehicle rentals such as Vans and Luxury Cars , kilometer restrictions will apply per category. Contact us for specific details for these vehicle types. Additional charges will apply for out of province or cross border travel and must be approved before rental is taken.

Canada and USA allowed only with written permission from the Mr Rent A Car Office. Traveling outside of the province of the original rental location will incur additional charges.

Certain geographical restrictions may still apply. Vehicles taken outside of the province or bordering province or state without our written permission will receive 100 kilometers per day and a charge of 0.25CAD per each additional kilometer. Vehicles are not permitted to travel into Alaska, the Yukon, the North West Territories, Nunavut or Mexico.

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

No pets are allowed inside the rental car except a service dog. Smoking of any kind including electric vape is prohibited in the rental car. A cleaning fee minimum of $500 cleaning and deodorizing fee will be charge to renter should the above describe happened.

Mr. Rent A Car reserves the right to cancel the reservation or refuse rental without any further reasons.

Mr. Rent-A-Car reserves the right to change above terms and conditions without any notice.

Frequently Asked Questions

We have rental locations in various cities namely- Vancouver, Richmond, Burnaby, Coquitlam and Calgary. We also offer airport rentals at VYR and YYC International Airports. Please visit our Locations page for detailed addresses and contact information.

Renters must be at least 21 years old. A young driver surcharge may apply to renters under 25.

You need to bring a valid driver’s license, a credit card in the renter’s name, and a confirmation of your reservation.

Yes, you can extend your rental period by contacting our customer service. Additional charges will apply.

Vehicles should be returned with the same amount of fuel as when rented. If not, a refueling fee will be charged.

Yes, we offer one way rentals between our locations. Additional fees may apply.

You can make a reservation online through our website, by calling our customer service hotline, or by visiting any of our rental locations.

What information do I need to provide to make a reservation?

No, we do not accept debit cards.

We offer a wide range of vehicles, including economy cars, SUVs, luxury vehicles, and vans. Please visit our Fleet page for more details.

Yes, all our rental cars come with basic insurance coverage. Additional coverage options are available for purchase.

Yes, you can add additional drivers for a nominal fee. All additional drivers must meet the same rental requirements as the primary driver.

Yes, we offer GPS units and child seats for an additional fee. Please request these at the time of reservation.

In case of an accident, contact the local authorities and our customer service immediately. For breakdowns, our roadside assistance service is available 24/7.

Rental rates are calculated based on the type of vehicle, rental duration, and mileage. Additional fees may apply for extra services or equipment.

We accept major credit cards, and, in some locations, cash. Please check with your rental location for specific details.

Yes, a security deposit is required at the time of rental. The amount varies based on the vehicle type and rental duration.

You will need to provide a valid driver’s license, a major credit card, and your contact details.

Trips and Tour Winter Weather

Going to Calgary from Vancouver ? These 6 places are the viewpoints worth stopping for.

Best tourists spots in calgary
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A trip to Calgary from Vancouver in one of the most iconic drives in Canada. Going through diverse landscapes, from the lush coastal rainforests to the towering peeks of the Canadian Rockies, these journey offers stunning vistas that you don’t want to miss. Whether you are travelling for leisure, business, or simply exploring the beauty of the Canadian wilderness, the route from Vancouver to Calgary is sure to provide unforgettable experience. And when it comes to comfort, reliability and service,

Mr. rent a car is perfect partner for your road trip. With a fleet of brand new, clean vehicle, affordable rates, and a focus on customer satisfaction, we ensure that every part of your journey- from the moment you hit the road to the time you arrive your destination- is hassle-free and smooth.
Let’s take a look at some of the most scenic and worthwhile view points along your route from Vancouver to Calgary, along with why Mr. rent a car makes the ideal companion for this unforgettable drive and more enjoyable. As winter season is approaching is better to take appropriate measure for snowy roads

Untitled design 1  We understand that you want to drive and travel safely, comfortably and affordably. Our clean and well-maintained vehicles are totally perfect solution for your winter driving needs. Whether you are driving through snow in SUV, or an electric car, our expert supporting staff can guide you through all the rental process and can provide helpful tips to make your trip as safe as possible.

1.Hope the gateway of the Rockies

Your journey begins in hope, a small but a picturesque town that marks the start of your journey through the framer valley and into the majestic Canadian Rockies. Here you will find plenty of opportunities for a quick break and to take in the natural beauty of the surrounding area.
One of the best stops is the Othello tunnels, located just outside of hope. The tunnels were once part of a railroad system, carved into the rock along the beautiful coquille river. A short hike through the tunnels rewards you with spectacular views of rushing waterfalls, ancient tone formations, lush greenery. It’s a perfect place to stretch your legs and have some pictures before continuing your journey.

2. Manning provincial park- embrace natures beauty on the way to Calgary from Vancouver

As you head east on highway one, the scenery begins to change, and you will soon find yourself surrounded by the towering mountains of manning provincial park. This stunning park is a great place to stop for a hike, a picnic, or simply to enjoy the natural beauty that surrounds you.
The sunshine valley offers sweeping views of rugged terrain, alpine meadows, and pristine lakes. For a more immersive experience you can venture into the park’s hiking trails, which lead you through lush forests and to lookout points.

3. Fraser valley lookout- a vast, scenic panorama

A short distance further along the highway, you will come across the Fraser valley lookout, where you will be treated to an expensive view of the Fraser river winding its way through the valley below, framed by big towering mountains in the distance. It’s a great place to appreciate the beauty.
This stop provides a perfect chance to enjoy a peaceful moment and take in the grandeur of British Columbia’s wilderness.

4. Revelstoke- mountain adventures await.

After traveling through the Merritt area, you’ll eventually find yourself in Revelstoke, a mountain town renowned for its outdoor activities, including skiing, hiking, and mountain biking. This picturesque town is a prime location for exploring the Columbia Mountains and offers several scenic viewpoints that will leave you in awe of the surrounding nature.
Make sure to stop by mount Revelstoke national park, which is home to stunning alpine meadows, dense forests and view of glaciers. The meadows in the sky parkway offers one of the best panoramas of the area and is an easy drive that provides access to the summit, where you can look out over Revelstoke and beyond to the glaciers of Selkirk mountains.

Tracking Electronic Tolls and Fines

While the major highways around Calgary are completely free to use, if you plan to drive your rental vehicle into national parks like Banff or Jasper, you must purchase a National Park Pass. park wardens check vehicles, and failing to display a pass can result in a significant fine.

Additionally, if you receive an automated photo-radar speeding ticket or a municipal parking fine, the bill will be forwarded directly to the rental agency as the registered owner. The company will automatically charge the cost of the fine to your credit card on file, typically accompanied by a standard administrative processing fee per violation.

5. Glacier National Park – Majestic Views and Serenity

As you continue your journey through the Kootenay region, be sure to make time for Glacier National Park—a must-see for anyone traveling from Vancouver to Calgary. The park’s Roger’s Pass is a breathtaking spot, where you can see the mighty glaciers that gave the park its name. The surrounding scenery includes snow-capped peaks, deep valleys, and dense forests.

6. Banff National Park – The Heart of the Canadian Rockies

No trip to the Calgary area is complete without experiencing Banff National Park, one of the most iconic destinations in Canada. As you approach the town of Banff, you’ll be met with dramatic views of the surrounding mountains, pristine lakes, and lush forests. Lake Louise is one of the most photographed spots in the country, with its turquoise waters framed by the towering Victoria Glacier.
Make sure to take a drive along the Bow Valley Parkway for stunning views of the Bow River and the surrounding wilderness. Along the way, you may catch sight of wildlife, such as elk, bears, and bighorn sheep—making for an unforgettable road trip experience.

Calgary – Your Ultimate Destination
Finally, you’ll arrive in Calgary, a vibrant and modern city known for its diverse culture, western heritage, and outdoor lifestyle. Whether you’re here for the world-famous Calgary Stampede, exploring the Calgary Tower, or taking a leisurely stroll along the Bow River Pathway, there’s plenty to see and do in this exciting city.

Summary

Securing a reliable cars rental in Calgary service is the single most effective way to unlock the absolute freedom, convenience, and opportunities of Western Canada. By opting for a professional off-site branch equipped with a complimentary terminal shuttle, you can easily bypass expensive terminal-specific airport taxes while enjoying a highly personalized check-in process. Remember to select a vehicle category that aligns perfectly with your passenger numbers, luggage volume, and travel terrain—whether that means a fuel-efficient compact sedan for navigating busy urban corporate districts or a powerful all-wheel-drive SUV for ascending the steep slopes of the Canadian Rocky Mountains.

Protect your budget and your safety by thoroughly reviewing your insurance options, conducting a careful five-minute video walk-around inspection before you drive out of the lot, and respecting local Alberta traffic regulations and changing weather conditions. With the right set of keys in your possession and a clear understanding of the rental process, your journey through the vibrant communities, scenic parks, and majestic mountain highlights of the Calgary region will be safe, smooth, and entirely stress-free.

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How do I catch the complimentary shuttle to the off-site Calgary rental facility?

Once you have collected your luggage from the arrivals carousel at Calgary International Airport, simply exit the terminal building doors and follow the clear overhead signs marked for courtesy shuttles and off-site rental buses. Walk directly to the designated shuttle loading zones. Our clearly marked shuttle vans stop regularly at these spaces to assist you with your bags and provide a short, comfortable ride straight to our check-in counter.

What specific items must I show at the counter to pick up my rental car in Calgary?

The primary driver listed on the reservation must present a valid, unexpired driver’s license from their home province or country. If your license is written in a language other than English or French, you must also carry an official International Driving Permit. Additionally, you must provide a major credit card in the exact same name as your driver’s license to hold the standard security deposit.

Do rental cars in Calgary come equipped with winter tires during the colder months?

Our fleet comes equipped with high-quality all-season or mud-and-snow (M+S) rated tires, which provide excellent standard traction for city streets and major cleared highways. If you plan to drive on specific mountain routes like the Icefields Parkway where dedicated winter tires are strictly required by law during the snowy months, please communicate this to our staff in advance so we can assist with your specific safety needs.

What happens if I return my rental car with less than a full tank of gasoline?

If your contract specifies a “Full-to-Full” fuel policy and the vehicle is returned with the gauge below full, our team will refuel the vehicle to its required level. Please note that the cost per liter for internal refueling is higher than standard market prices at local retail gas stations, so we always recommend taking a few minutes to fill up the tank yourself right before drop-off.

Is there an option for after-hours or night drop-off if my flight schedule changes?

Yes. We understand that travel timelines can shift due to business meetings or flight adjustments. Our off-site facility features a secure after-hours key drop-box system. This allows you to return your vehicle safely outside of standard operational hours by parking it in designated lanes, locking the vehicle doors securely, and placing the keys directly into the protected drop box.

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